Unit of competency Outline
Date retreived
22/07/2026 1:51 AM AWST
22/07/2026 1:51 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Analyse client information for service planning and delivery
Analyse client information for service planning and delivery
Unit of competency
National Code
CHCLD515A
CHCLD515A
State Code
D2589
D2589
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090515 - Welfare Studies
Original Release Date
17/07/2014
Nominal Hours
50
Description
DescriptorThis unit of competency describes the application of in-depth level of knowledge of human development required to analyse available information in relation to specific services to be provided
Notes
Elements and Performance Criteria
1. Analyse available client information
- 1.1 Analyse client information in relation to planning services and in line with organisation requirements
- 1.2 Recognise normal readings on the findings of available tests, observations and assessments that assist in determining client status within scope of work role
- 1.3 Use comprehensive knowledge to identify significant variations from the norm through observation and analysis of associated available information
- 1.4 Use detailed knowledge to analyse information that may indicate specific social, psychological and/or developmental issues for the client
- 1.5 Identify the likely impact of specific interventions
2. Plan action/s to address client developmental status and identified issues
- 2.1 Apply detailed knowledge of human development across the lifespan to take a problem solving approach to plan services to reflect identified developmental status and address needs
- 2.2 Consider and note implications of any contra-indications in relation to analysis of client information in relation to planned service delivery
- 2.3 Document action plan within scope of work role and in line with organisation policies and procedures
3. Implement services
- 3.1 Make informed decisions to implement the action plan based on in-depth knowledge and detailed analysis of available client information in relation to specific services to be provided
- 3.2 Provide services in accordance with the action plan, organisation policies and procedures and occupational health and safety requirements
- 3.3 Maintain current, complete, accurate and relevant records for each client contact as required by the organisation
- 3.4 Monitor impact of services in line with scope of own work role and organisation policies and procedures
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Life stages include:
Infancy
Early childhood
Childhood
Adolescence
Early adulthood
Middle adulthood
Late adulthood
Stages of development may relate to:
Stages of physical development
Stages of psychosocial development
Stages of cognitive development
Psychosexual stages
Stages of moral development
Stages of ego development
Issues requiring notification of authorities include:
Certain infectious diseases
Suspected or known child abuse
Suspected or known child trafficking
Issues that impact on public safety
Other issues may include:
Misuse of alcohol and other drugs
A history of mental health issues
Indicators of abuse, neglect or harm including self-harm
Having no accommodation, employment or money
Indications of domestic and family violence
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Life stages include:
Infancy
Early childhood
Childhood
Adolescence
Early adulthood
Middle adulthood
Late adulthood
Stages of development may relate to:
Stages of physical development
Stages of psychosocial development
Stages of cognitive development
Psychosexual stages
Stages of moral development
Stages of ego development
Issues requiring notification of authorities include:
Certain infectious diseases
Suspected or known child abuse
Suspected or known child trafficking
Issues that impact on public safety
Other issues may include:
Misuse of alcohol and other drugs
A history of mental health issues
Indicators of abuse, neglect or harm including self-harm
Having no accommodation, employment or money
Indications of domestic and family violence
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in conjunction with units involving application of knowledge in a work context
Essential knowledge covered in this unit is to be assessed before application in a work context, especially where client safety issues are involved
Consistency in performance should consider the range of clients and situations encountered in the workplace
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment of this unit of competence may include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Some aspects may be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Evidence of application of knowledge addressed in this unit may be authenticated by colleagues, supervisors, clients or other appropriate persons
Related units:
Assessment of this unit is recommended to be undertaken in conjunction with units of competency related to a particular area of community service delivery
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in conjunction with units involving application of knowledge in a work context
Essential knowledge covered in this unit is to be assessed before application in a work context, especially where client safety issues are involved
Consistency in performance should consider the range of clients and situations encountered in the workplace
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment of this unit of competence may include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Some aspects may be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Evidence of application of knowledge addressed in this unit may be authenticated by colleagues, supervisors, clients or other appropriate persons
Related units:
Assessment of this unit is recommended to be undertaken in conjunction with units of competency related to a particular area of community service delivery
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WG744 | CHCDEV003 | Analyse client information for service planning and delivery | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D324 | CHC52008 | Diploma of Community Services (Case management) | Qualification |
| J030 | CHC42512 | Certificate IV in Community Services (Information, advice and referral) | Qualification |
| J036 | CHC50512 | Diploma of Leisure and Health | Qualification |