Unit of competency Outline
Date retreived
22/07/2026 5:53 AM AWST
22/07/2026 5:53 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate the interests and rights of clients
Facilitate the interests and rights of clients
Unit of competency
National Code
CHCADV001
CHCADV001
State Code
AVC96
AVC96
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
091103 - Legal Studies
Original Release Date
22/01/2016
Nominal Hours
55
Description
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs. This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Facilitate the realisation of client interests, rights and needs
- 1.1 Discuss the rights and responsibilities of all parties with client
- 1.2 Provide client with researched, relevant and timely information on their rights and responsibilities
- 1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities
- 1.4 Identify when rights are infringed or not being met
- 1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option
2. Advocate in accordance with client preferences and requests to optimise client outcomes
- 2.1 Undertake an assessment to identify client’s ability to advocate for self
- 2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client
- 2.3 Identify potential barriers as well as resources
- 2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client
- 2.5 Ensure information is kept in confidence unless authorisation is given to release it
3. Provide ongoing support to clients
- 3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others
- 3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations
- 3.3 Identify situations of risk or potential risk and refer appropriately
- 3.4 Apply work practices to minimise potential for harm to clients, self and others
- 3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements
4. Support clients making a complaint
- 4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities
- 4.2 Assist client in lodging a complaint
- 4.3 Monitor process and provide ongoing support and information to client
5. Review progress
- 5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary
- 5.2 Ensure follow up and links to other services as required and in accordance with client preferences
- 5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2209 | CHCAD401D | Advocate for clients | Unit of competency |
| D2210 | CHCAD402D | Support the interests, rights and needs of clients within duty of care requirements | Unit of competency |