Unit of competency Outline

Date retreived
22/07/2026 5:58 AM AWST

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Act as a resource to other services

Act as a resource to other services

Unit of competency
National Code
CHCORG621D
State Code
WC966
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/07/2014
Nominal Hours
85
Description
DescriptorThis unit describes the knowledge and skills required for a worker to act as a resource to other services
Notes
Elements and Performance Criteria
1. Identify needs/issues in consultation with the service
  • 1.1 Consult all relevant people/stakeholders to identify main issues and relevant information
  • 1.2 Identify different perceptions about issues
  • 1.3 Identify contextual pressures, restraints and resources relevant to issues
  • 1.4 Identify areas of common understanding
2. Provide information and advice
  • 2.1 Develop appropriate and relevant information materials and provide in suitable formats and a timely manner to address issues and needs of services
  • 2.2 Organise and facilitate meetings
  • 2.3 Appropriately safeguard and develop the confidence of workers in the services
  • 2.4 Recommend alternative processes/structures to improve the service
  • 2.5 Develop and communicate innovative models for service delivery
  • 2.6 Identify and recommend services which can offer additional advice or information
  • 2.7 Provide appropriate information to extend people's awareness of potential outcomes and strategies
3. Develop and implement models and strategies, in consultation with the service
  • 3.1 Discuss a range of options and develop an action plan with relevant people
  • 3.2 Include in plan a process for review and follow up
  • 3.3 Implement strategies with service personnel as requested and needed
  • 3.4 Identify resources to implement the action plan and support the service to gain them
  • 3.5 Provide demonstrations as required to assist implementation of new approaches
  • 3.6 Provide appropriate support coaching to develop necessary competence
  • 3.7 Undertake mediation and negotiation as required to assist in resolving any conflict
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Identify needs/issues in the service may be via:
Observation of environment, interactions, practices, equipment, program
Conversations
Meetings
Collecting and analysing data e.g. promotional materials, demographic information, policies, programs
Analyse feedback from parents, community members etc.
Visiting service


Issues and needs of services may include:
Development of administration and management structures and processes
Viability of service
Establishment of service
Communication difficulties
Unresolved conflict
Accountability


Information may be provided to the service through:
Telephone
Regional/local meetings
Written materials
Face-to-face


Conflict may be between:
Staff and management
Service and sponsoring body
Service and funding/legislative representative
Staff and staff
Service and community group
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit may be assessed on the job or under simulation
Assessment may be conducted on one or more occasions but should include demonstration of the capacity to integrate a range of current thinking and practice in the area of service delivery to define an operational framework which meets client needs and is consistent with organisation practice and to act as an expert to influence others


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Replaces
State Code National Code Title Type
D2649 CHCORG621C Act as a resource to other services Unit of competency