Qualification Outline
22/07/2026 5:35 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Diploma of Family Intake and Support Work
Diploma of Family Intake and Support Work
CHC51812
J042
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 07/05/2012 | Current | Approved |
Description
This qualification covers workers employed in services that provide relationship support and interventions for families and/or couples. Examples of the types of services provided include family relationship support programs, telephone advice, and family mediation and counselling services.
Workers in these roles may provide some non-therapeutic supports, such as provision of information, initial intake, referral, advocacy, administrative tasks and participation in case planning.
These workers generally undertake tasks with minimal direct supervision and may use elements of counselling and/or dispute resolution skills when working with clients. However, primary job functions do not involve higher level clinical or therapeutic interventions.
Occupational titles for these workers may include:
Aboriginal family consultant
Client services officer
Advocacy worker
Family assessment worker
Case worker
Family support worker
Client intake worker
Information and referral worker
Schedule
Packaging Rules
ENTRY REQUIREMENTSTo gain entry into CHC51812 Diploma of Family Intake and Support Work it is recommended that candidates have sufficient relevant work experience to indicate likely success at this level of qualification in a job role involving:
- The self-directed application of knowledge with substantial depth in some areas
- The exercise of independent judgement and decision-making
- The application of relevant technical and other skills.
PACKAGING RULES
Fourteen (14) units of competency are required for this qualification, including:
- eight (8) core units
- six (6) elective units
A wide range of elective units is available, including:
- Group A elective which is recommended for culturally aware and respectful practice
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to two (2) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
1. Core Units
All eight (8) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD315 | HLTWHS501A | Manage workplace WHS processes | 50 | Unit of competency |
| D2499 | CHCFAM505B | Operate in a family law environment | 75 | Unit of competency |
| WC852 | CHCCS419C | Provide support services to clients | 50 | Unit of competency |
| D2379 | CHCDFV301A | Recognise and respond appropriately to domestic and family violence | 45 | Unit of competency |
| WC854 | CHCCS422B | Respond holistically to client issues and refer appropriately | 60 | Unit of competency |
| D2313 | CHCCOM403A | Use targeted communication skills to build relationships | 45 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
| WC843 | CHCCS400C | Work within a relevant legal and ethical framework | 50 | Unit of competency |
2. Group A Culturally Aware and Respectful Practice
It is recommended that the following unit be completed from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
3. Other Relevant Elective Units
Up to six (6) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D322 | CHC51808 | Diploma of Family Intake and Support Work | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWM0 | CHC52015 | Diploma of Community Services | Qualification |
No information
Entry Requirements
To gain entry into CHC51812 Diploma of Family Intake and Support Work it is recommended that candidates have sufficient relevant work experience to indicate likely success at this level of qualification in a job role involving:
The self-directed application of knowledge with substantial depth in some areas
The exercise of independent judgement and decision-making
The application of relevant technical and other skills.
Traineeships and Apprenticeships