Elements and Performance Criteria

Range description
Workplace information may include Standard Operating Procedures (SOPs), specifications, production schedules, labels and codes, safety signs and symbols, Materials Safety Data Sheets (MSDSs), standard forms, verbal messages, requests or instructions
Information to be accessed/conveyed may be verbal, written and/or screen based and may include symbols, charts, signs, pictures and diagrams as relevant to own work
Typical subjects for communication include work functions, company policies and codes of practice, rights and responsibilities, employment conditions and entitlements
Workplace personnel may include people from diverse cultural backgrounds
Interactive communication processes include active listening, turn taking, questioning and tolerating the views of others, seeking and providing constructive feedback

Ability to:
Identify and access information to undertake work responsibilities
Seek information from people in the workplace to support work roles and responsibilities
Ascertain or clarify information requirements by asking questions
Structure and present information in a clear, logical sequence to meet work requirements
Demonstrate interactive communication processes
Respond to information requests in a timely manner
Use appropriate information technology as required in the workplace
Interact with others to achieve agreed outcomes

Knowledge of:
Communication channels and forums including consultative arrangements established in the workplace
Common colloquial and technical terms relating to work function
Sources of information and advice relating to own job
Methods used to access information. This may involve basic keyboard/control panel skills
Interactive techniques including active listening, questioning, seeking and responding to feedback, and interacting effectively with others
Recognition of different personal communication styles
Personal reporting roles and responsibilities

Relationship with other standards
Pre-requisite units
There are no pre-requisite units for this competency standard.
Co-assessment of related units
This unit should be assessed together with other units of competence relevant to the work role.

Resources required for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

Advice on work roles and responsibilities
Information technology as appropriate to the workplace
Opportunities to interact with others using typical workplace communication processes
Typical workplace information and systems

Assessment requirements
For information on how to assess this competency standard and who can assess, refer to the Assessment Guidelines for this Training Package.