Unit of competency Outline

Date retreived
24/07/2026 5:14 AM AWST

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Communicate business information in an automotive workplace

Communicate business information in an automotive workplace

Unit of competency
National Code
AURAMA002
State Code
AXE74
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
14/04/2016
View on TGA
State Implementation and Classification
Approved Date
13/07/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
13/07/2016
Nominal Hours
16
Description
This unit describes the performance outcomes required to communicate business information effectively in verbal and written forms and through participating in meetings, and presenting information to others. It involves reaching agreement on work-related issues and formally communicating specific business information on a day-to-day basis using a range of communication devices and methods.It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate information verbally
  • 1.1 Purpose of verbal communication is determined and communication style is chosen to suit audience and purpose
  • 1.2 Information is delivered verbally using clear, succinct and unambiguous language and accurate industry terminology
  • 1.3 Listeners are questioned to verify that information provided has been received and understood accurately
  • 1.4 Clarification, rephrasing or additional explanations are provided as required
  • 1.5 Verbal information received from others is listened to carefully, and clarified and confirmed with the speaker as required
2. Communicate information in writing
  • 2.1 Purpose or objectives of written communication are determined and communication style is chosen to suit audience and purpose
  • 2.2 Written text is drafted using correct vocabulary, grammatical structures and conventions
  • 2.3 Text is logically structured, formatted and presented following workplace procedures
  • 2.4 Text is checked to confirm that key messages are clear, succinct and unambiguous and meet intended purpose
  • 2.5 Written information received from others is read carefully and information is clarified as required
3. Communicate in meeting
  • 3.1 Purpose of meeting is identified and clarified as required
  • 3.2 Meeting is attended and positive contribution to outcomes is made according to workplace meeting procedures and own level of responsibility
  • 3.3 Own responsibilities relating to meeting outcomes are carried out according to workplace meeting procedures
4. Present information to others
  • 4.1 Purpose for presenting information to others and features of the target audience are identified and clarified
  • 4.2 Information to be presented is planned and organised logically
  • 4.3 Resources needed to present information are identified and selected
  • 4.4 Resources are checked prior to presenting information to ensure that they are functioning properly
  • 4.5 Presentation is conducted as planned and appropriate responses to audience questions and feedback are provided
  • 4.6 Audience feedback on presentation is reviewed to improve future practice
5. Discuss and resolve a workplace issue
  • 5.1 Key factors and issues relating to a workplace issue are analysed
  • 5.2 Key discussion points and suitable approach to discussion are planned
  • 5.3 Discussion is conducted according to planned approach with solutions or outcomes acceptable to both parties negotiated and agreed
  • 5.4 Required follow-up action is carried out according to workplace procedures and further discussions with other parties conducted as required
  • 5.5 Solutions or outcomes are documented according to workplace procedures.
No information
No information
Replaces
State Code National Code Title Type
WF022 AURAMA2002 Communicate business information Unit of competency
Replaced By
State Code National Code Title Type
OCK52 AURAMA102 Communicate business information in an automotive workplace Unit of competency