Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Transactions may include:
advance payments
cash
cheques
credit cards
deposits
Electronic Funds Transfer at Point of Sale (EFTPOS)
foreign currency
petty cash for internal customers
refunds
travellers cheques
vouchers.
Organisational proceduresfor processing and recording financial transactions may involve:
completing reconciliation records
complying with financial institution documents and procedures
designated times for completing reconciliations
handling customer claims of short change
how and where large sums of cash should be counted
maintaining low levels of cash in tills
management of petty cash
process for providing receipts and invoices to customers
process for taking cash from customers
securing credit card imprints
securing takings in the event of a hold-up.
Security procedures may relate to:
obtaining receipts or sign off for takings handed over to financial personnel
separating and securing cash floats
transporting takings to back office areas and internal cashiers
transporting takings to the bank and obtaining receipts or sign off.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
process multiple and varied transactions to address different types of customer payments
integrate knowledge of security and other procedures when processing financial transactions
process customer payments in a logical and fair sequence within customer time constraints so that all customers are served effectively
complete reconciliations within designated timelines.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated tourism, hospitality or events industry business operation where financial transactions are processed
point-of-sale equipment and software currently used by the tourism, hospitality and events industries to process and reconcile financial transactions
current commercial procedures and documentation for the processing of financial transactions
cash and other forms of payments
customers from whom the individual can take payments and with whom they can interact.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the individual processing financial transactions and reconciling takings
review of reconciliation documentation prepared by the individual
written or oral questioning to assess knowledge of security and other procedures
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTTSL303 Sell tourism products and services
SITXCCS302 Provide club reception services
SITXCCS303 Provide service to customers.