Unit of competency Outline

Date retreived
23/07/2026 1:05 AM AWST

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Counsel clients affected by domestic and family violence

Counsel clients affected by domestic and family violence

Unit of competency
National Code
CHCDFV006
State Code
AWB29
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
090501 - Social Work
Original Release Date
04/05/2016
Nominal Hours
65
Description
This unit describes the skills and knowledge required to use counselling and facilitation skills to explore client issues and identify possible options by providing a safe and supportive environment. It includes encouraging clients to be actively involved in seeking their own solutions.This unit applies to individuals whose job role involves working with clients on personal and psychological issues associated with domestic and family violence within established policies, procedures and guidelines.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish confidence
  • 1.1 Review existing case information as the basis for work
  • 1.2 Use interpersonal skills to establish a professional relationship with clients based on confidence and support
  • 1.3 Conduct interviews and interactions with clients in asafe environment and in a participatory and confidential manner
  • 1.4 Show sensitivity to cultural, family and individual differences and any specific needs
  • 1.5 Explain and promote rights and responsibilities of client,their family andworker throughout client contact
  • 1.6 Mutually determine appropriate structures, timeframes and protocols
  • 1.7 Apply organisation standards and procedures and comply with legislative and statutory requirements
2. Explore issues
  • 2.1 Use appropriate questioning to encourage clients to explore and acknowledge their fears, concerns and personal capabilities
  • 2.2 Encourage those who use violence to take personal responsibility for their actions
  • 2.3 Use facilitation skills to encourage exploration of emotions and experiences that will assist in reflection of issues
  • 2.4 Analyse and respond to any indications of risk or threats to safety according to the degree and nature of the risk to client, their family and/or worker
  • 2.5 Explore services and resourcesto meet needs of client and their family in accordance with organisation standards and procedures
  • 2.6 Provide accurate and relevant information designed to develop awareness and understanding of domestic violence
  • 2.7 Encourage client self- determination by using opportunities which assist clients to identify issues, set personal goals and make informed choices to enhance the safety of the client and their family
  • 2.8 Encourage clients to recognise decisions and changes needed to assist them to achieve their goals
  • 2.9 Acknowledge progress and encourage and support self-management of issues
3. Identify future directions
  • 3.1 Identify and document future services and support required by the client and plan their delivery in consultation with client, their family and other appropriate people
  • 3.2 Jointly identify client information needs and agree and implement actions to satisfy these as appropriate
  • 3.3 Provide opportunities for client and their family to obtain information and develop skills
  • 3.4 Use questioning and reflection to assist the client to make positive choices and changes as necessary
  • 3.5 Maintain records of participation and progress according to organisation standards and procedures
4. Evaluate own communication
  • 4.1 Reflect on and evaluate own communication with clients
  • 4.2 Recognise the effect of own values and beliefs on communication with clients
  • 4.3 Identify and respond to the need for development of own skills and knowledge
No information
No information
Replaces
State Code National Code Title Type
D2386 CHCDFV505C Counsel clients affected by domestic and family violence Unit of competency