Unit of competency Outline
Date retreived
22/07/2026 4:51 PM AWST
22/07/2026 4:51 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Complete courier operations
Complete courier operations
Unit of competency
National Code
TLIPC0004
TLIPC0004
State Code
ODP73
ODP73
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
14/03/2022
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
14/03/2022
Nominal Hours
25
Description
This unit covers the knowledge and skills required to complete courier operations.It includes clarifying and organising courier operations, planning pick-up and delivery routes, picking up items to be delivered to customers on time and to correct addresses, completing transactions and maintaining records of courier delivery operations.This unit is designed for entry-level workers or students interested in a supply chain career. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Clarify and organise pick-up and delivery operations
- 1.1 Work requirements and specific customer needs are interpreted and clarified, as required
- 1.2 Pick-up and delivery requirements comply with safe handling procedures
- 1.3 Pick-up and delivery points are located
- 1.4 Size, weight and configuration of items to be delivered are identified and measured as required
- 1.5 Resources required to facilitate pick-up and delivery are identified and prepared for use
2 Plan pick-up and delivery route
- 2.1 Pick-up and delivery route is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities
- 2.2 Items to be delivered are sorted accurately into route order
- 2.3 Items to be delivered are handled in a manner that minimises the risk of damage
- 2.4 Special items are identified accurately
- 2.5 Items to be delivered are handled securely
3 Pickup and deliveritems
- 3.1 Items are picked up or delivered within specified times
- 3.2 Items are kept secure to minimise the risk of damage, theft, mis-delivery and loss
- 3.3 Contact with customers is conducted courteously and efficiently
- 3.4 Items requiring special treatment are picked up or delivered as specified and relevant documentation is completed accurately
4 Maintain records of courier delivery operations
- 4.1 Incidents or hazards identified during pick-up or delivery are reported accurately to relevant personnel
- 4.2 Undelivered and undeliverable items are processed in accordance with workplace policies and procedures
- 4.3 Documentation and records are completed, checked for accuracy and given promptly to appropriate personnel
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVH97 | TLIPC1004 | Complete courier delivery operations | Unit of competency |
| AVK15 | TLIC1013 | Ride courier/delivery bicycle | Unit of competency |
| AWN03 | TLIC2012 | Ride courier/delivery motorcycle | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHH5 | TLI21221 | Certificate II in Driving Operations | Qualification |
| BHI3 | TLI11321 | Certificate I in Supply Chain Operations | Qualification |