Elements and Performance Criteria

Methods include:
customer contact skills
identifying and adhering to legal requirements
operation of products and safety requirements explained to and verified by the customer
customer acknowledgement of user manuals provided

This unit of competence applies to the following and should be contextualised to the qualification it is being applied:
RS&R - administration/sales product sales

Manufacturer/component supplier specifications
Enterprise operating procedures
Product manufacturer/component supplier specifications
Customer requirements
Industry/workplace codes of practice

State/Territory /industry OH&S requirements
Duty of care
Work is carried out in accordance with award provisions

Documentation to fulfil legal requirements and enterprise policies
Manuals, stationery
Copies of legislation
Product for sale

Critical aspects of evidence

It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:

identifying and correctly interpreting legal requirements for product sales
application of legal requirements to product sales
correctly completing required documentation to record sale
communicating effectively with others involved in or affected by the work

Underpinning knowledge
Product sales legislation
Enterprise sales documentation procedures and policies

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Collect, organise and understand information related to legislative requirements
(Level 2)

Communicate ideas and information
Communicate ideas and information to explain safety and operation issues for products
(Level 2)

Plan and organise activities
Plan and organise activities to demonstrate safe operation of products
(Level 2)

Work with others and in a team
Work with others and in a team by consulting with experienced staff
(Level 2)

Use mathematical ideas and techniques
Use mathematical ideas and techniques to have cost and time limitations included in demonstrations
(Level 1)

Solve problems
Establish diagnostic processes recommending safe operating procedures
(Level 2)

Use technology
Use workplace technology related to the demonstration of safe operation of products
(Level 1)

Resource implications

The following are required:

documentation to fulfil legal requirements and enterprise policies
product manuals
a qualified workplace assessor

Method of assessment

Practical assessments:

access, interpret and apply legal requirements to sale of products

Context of assessment
Underpinning knowledge and skills may be assessed on or off the job
Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available assessment in simulated workplace conditions is acceptable
Prescribed outcome must be able to be achieved without direct supervision