Unit of competency Outline
Date retreived
23/07/2026 6:41 AM AWST
23/07/2026 6:41 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work within a franchise
Work within a franchise
Unit of competency
National Code
BSBFRA301B
BSBFRA301B
State Code
D0718
D0718
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
13/02/2012
Field of Education
120505 - Work Practices Programmes
Original Release Date
13/02/2012
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to work within a franchise to contribute to the successful operation of the business within a framework of compliance requirements.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Clarify requirements for working within a franchise
- 1.1. Determine role and responsibilities as an employee within a franchise
- 1.2. Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate
- 1.3. Evaluate own skills to determine training needs to meet role and responsibilities within franchise
- 1.4. Seek assistance from supervisor/line manager/owner to evaluate training needs and to meet these identified needs
- 1.5. Request and negotiate any reasonable adjustments
2. Clarify own contribution to meeting compliance requirements
- 2.1. Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities
- 2.2. Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan
- 2.3. Undertake required audits, checks and associated tasks as per schedule
- 2.4. Seek advice as required to resolve difficulties arising in performing scheduled tasks
- 2.5. Accurately complete workplace records involved with meeting compliance requirements in a timely manner
3. Review own contribution to franchise operations
- 3.1. Seek feedback from others to confirm that own role and responsibilities are being met
- 3.2. Review own work to ensure that required tasks are undertaken as per schedules and work plans
- 3.3. Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise
- 3.4. Willingly offer and provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Role and responsibilities may include:
code of conduct or other set of expectations that contribute to maintaining brand image, homogeneity and identity
contributing to compliance requirements
responsibilities outlined in job description or other documentation or provided orally from manager
Reasonable adjustments may include:
any adjustments required by legislation and government policy to ensure that all people are treated equally in their employment and training, as far as is reasonably possible
Compliance requirements may include:
requirements under legislation. including OHS, the franchise agreement and local government by-laws
Audits, checks and associated tasks may include:
cleaning and hygiene schedules
product testing
quality control
stocktaking and removal of out-of-date stock
Advice may include:
information obtained from:
documentation
line manager and/or supervisor and/or owner
material safety data sheets (MSDSs)
online
suppliers' documentation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Role and responsibilities may include:
code of conduct or other set of expectations that contribute to maintaining brand image, homogeneity and identity
contributing to compliance requirements
responsibilities outlined in job description or other documentation or provided orally from manager
Reasonable adjustments may include:
any adjustments required by legislation and government policy to ensure that all people are treated equally in their employment and training, as far as is reasonably possible
Compliance requirements may include:
requirements under legislation. including OHS, the franchise agreement and local government by-laws
Audits, checks and associated tasks may include:
cleaning and hygiene schedules
product testing
quality control
stocktaking and removal of out-of-date stock
Advice may include:
information obtained from:
documentation
line manager and/or supervisor and/or owner
material safety data sheets (MSDSs)
online
suppliers' documentation
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
demonstrated understanding of own role and responsibilities in the respective franchise operation
accurate record keeping for compliance with franchise requirements
techniques for supporting others to meet their roles and responsibilities in relation to the franchise requirements.
Context of and specific resources for assessment
Assessment must ensure:
access to business documentation, manager and other personnel in workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
observation of presentations
oral or written questioning to assess knowledge of franchising arrangements and own role and responsibilities.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
demonstrated understanding of own role and responsibilities in the respective franchise operation
accurate record keeping for compliance with franchise requirements
techniques for supporting others to meet their roles and responsibilities in relation to the franchise requirements.
Context of and specific resources for assessment
Assessment must ensure:
access to business documentation, manager and other personnel in workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
observation of presentations
oral or written questioning to assess knowledge of franchising arrangements and own role and responsibilities.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUL63 | BSBFRA301 | Work within a franchise | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D706 | FNS40211 | Certificate IV in Bookkeeping | Qualification |
| D150 | BSB40707 | Certificate IV in Franchising | Qualification |