Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Role and responsibilities of supervisors of off-site work supervisors may include:
assessing progress
coaching
early identification and handling of problems
flexibility in supervisory practices
focus on quality of work rather than time spent
goal setting
including off-site staff in office meetings, both official and social
off-site visits
management based on outcomes
recruitment and selection
regular feedback
telephone supervision
Off-site work may include:
home-based work where staff members work at home with access to various types of employer equipment, databases and networks
hotelling or hot-desking where employees work out of the office for significant periods of time but can reserve a workspace, for example office or workstation in the organisation's facilities
staff who travel and work in remote locations
telecommuting where employees are physically situated at an alternative workplace such as a home office and continue to carry out their duties
virtual office, which is a remote electronic work station for employees or work station for self-employed workers
Legal and organisational requirements of off-site work may include:
business contents insurance against damage and theft
other insurance e.g. travel
public liability
taxation law
workers compensation for work related injury/accident
Regular meetings may involve:
meeting with mentor/supervisor or with other team members or stakeholders
periodic meetings at the off-site workplace
periodic meetings at the organisation's premises

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
strategies to facilitate work and provide support for off-site staff
methods for providing feedback and adapting the performance management system so that work outcomes are met
knowledge of legal and ethical requirements for e-work.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
assessment of written reports
demonstration of techniques
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
Guidance information for assessment