Qualification Outline
22/07/2026 6:18 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Frontline Management
Certificate IV in Frontline Management
BSB40812
J345
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 28/08/2013 | Current | Approved |
Description
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job roles
Coordinator
Leading Hand
Supervisor
Team Leader.
Schedule
Packaging Rules
Total number of units = 104 core unitsplus
6 elective units, of which:
at least 3 units must be selected from the elective units below
the remaining units:
may be from the elective units below
may be from any endorsed Training Package or accredited course at the same qualification level
must have no more than 1 unit from either a Certificate III or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWOR402A Promote team effectiveness
Elective units
Customer Service
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402B Address customer needs
BSBCUS403B Implement customer service standards
Financial Administration
BSBFIA402A Report on financial activity
Frontline Management
BSBFLM313A Apply language, literacy and numeracy to support others in the workplace
BSBFLM314A Mentor others in the workplace to support their language, literacy and numeracy skill development
General Administration
BSBADM409A Coordinate business resources
Information Management
BSBINM401A Implement workplace information system
Innovation
BSBINN301A Promote innovation in a team environment
Interpersonal Communication
BSBCMM401A Make a presentation
IT Support
BSBITS401B Maintain business technology
Learning and Development
BSBLED401A Develop teams and individuals
Management
BSBMGT403A Implement continuous improvement
BSBMGT404A Lead and facilitate offsite staff
Marketing
BSBMKG413A Promote products and services
Project Management
BSBPMG522A Undertake project work
Relationship Management
BSBREL401A Establish networks
BSBREL402A Build client relationships and business networks
Research
BSBRES401A Analyse and present research information
Risk Management
BSBRSK401A Identify risk and apply risk management processes
Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Workplace Effectiveness
BSBWOR401A Establish effective workplace relationships
BSBWOR404B Develop work priorities
Writing
BSBWRT401A Write complex documents
1. Core Units
All four (4) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WE723 | BSBWHS401A | Implement and monitor WHS policies, procedures and programs to meet legislative requirements | 40 | Unit of competency |
| D0842 | BSBMGT402A | Implement operational plan | 50 | Unit of competency |
| D1031 | BSBWOR402A | Promote team effectiveness | 40 | Unit of competency |
| D0841 | BSBMGT401A | Show leadership in the workplace | 50 | Unit of competency |
2. Elective Units
At least three (3) units must be selected from the elective units list.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D151 | BSB40807 | Certificate IV in Frontline Management | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVR3 | BSB42015 | Certificate IV in Leadership and Management | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships