Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Register or terminal may be:
cleared at intervals during or at close of trading
cleared by operator or specialist staff
electronic
manual.
Store policy and procedures in regard to:
cash handling
register or terminal balance
security.
Noncash documents may relate to:
cash on delivery (COD)
cheques
credit cards
customer credit ratings
customer refunds
gift vouchers
hire-purchase
lay-by.
Relevant personnel may include:
manager
supervisor
team leader.
Records may be:
electronic
manual.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
operates register or terminal equipment according to manufacturer instructions and store policy
applies store policy and procedures in regard to handling cash and removing takings from register or terminal
applies store policy and procedures in regard to cash float
applies store policy and procedures in regard to reading registers and recording information
processes documentation and records responsibly and according to store policy and procedures
reconciles takings according to store policy and procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated retail work environment
relevant documentation, such as:
financial transaction dockets, slips and invoices
sample debit card and credit card vouchers
recording and tally sheets
store policy and procedure manuals in regard to register or terminal balance
register or terminal and related equipment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
role play
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXCCS201 Apply point-of-sale handling procedures
SIRXRSK201 Minimise loss.