Elements and Performance Criteria

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Frameworks and legislation relevant to working within the Australian context include:
Access and equity
Privacy and confidentiality
Work health and safety (WHS)
Anti-discrimination laws
Mandatory reporting
Gender equality
Respectful behaviour in the workplace


Australian cultural protocolsmay include:
Respectful behaviour to everyone, irrespective of their gender, age, ethnicity, religion or position within the organisation
Appropriate dress standards for the workplace
Types of acceptable interaction in the workplace
Punctuality


Australian management processesand workplace behaviours may include:
Having women, including younger women, in a supervisory role
Completing time sheets
Completing record forms
Attending meetings and training
Dealing with conflict or grievances in the workplace
Effective advocacy


Vicarious traumatisation:
Occurs when there is transference of the client's trauma to the worker
Is more likely when the worker shares some of the experiences of the client
Results in the worker experiencing (or re-experiencing) signs of traumatisation


Support servicesmay include:
Counselling services
Torture and trauma services
Financial planners
Translators and interpreters
English teachers
Accommodation workers
Specialist workers within own organisation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Assessment may be conducted on one or more occasions, but should include the normal range of workplace activities


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include:
access to appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment


Method of assessment
Assessment may include observation, questioning and evidence gathered from the workplace environment