Unit of competency Outline

Date retreived
24/07/2026 1:03 AM AWST

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Undertake bicultural work with forced migrants in Australia

Undertake bicultural work with forced migrants in Australia

Unit of competency
National Code
CHCSET002
State Code
AVB37
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090399 - Studies In Human Society, N.e.c.
Original Release Date
22/01/2016
Nominal Hours
50
Description
This unit describes the skills and knowledge required of settlement workers from diverse cultural backgrounds to work with forced migrants within an Australian context. This unit applies to work in an agency directly or indirectly involved with the provision of services to recently arrived migrants and refugees.Workers will have limited responsibilities and work within established guidelines to provide support and services in a range of areas including but not limited to settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Work within the Australian context
  • 1.1 Identify and follow Australian management processes, cultural protocols, organisation procedures and legislative requirements
  • 1.2 Identify and analyse differences between Australian processes and own cultural process
  • 1.3 Identify differences in relation to working as a person from a culturally diverse background within mainstream Australia society
  • 1.4 Adjust approaches in light of new information and protocols
2. Operate within the workplace
  • 2.1 Identify organisation goals and priorities
  • 2.2 Identify own role and responsibilities and confirm in accordance with organisation procedures
  • 2.3 Prioritise competing demands to achieve organisation’s goals and objectives
  • 2.4 Identify and use professional networks to build and develop relationships
  • 2.5 Identify factors and contingencies affecting the achievement of work objectives and document allowances in work plans
3. Recognise and deal with trauma and vicarious trauma
  • 3.1 Identify the overt and covert signs of trauma in clients and the support framework available for such clients
  • 3.2 Evaluate the options for specialist support and/or referrals while continuing to work with the client in line with organisation guidelines
  • 3.3 Recognise vicarious trauma in self and identify and access support services
  • 3.4 Recognise vicarious trauma in others and develop strategies to respond to this
4. Monitor and review service provision
  • 4.1 Seek, discuss and use feedback to identify opportunities for improvement to service approach
  • 4.2 Identify professional development opportunities to improve own skills and knowledge and action in accordance with organisation procedures
  • 4.3 Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing
No information
No information
Replaces
State Code National Code Title Type
WD004 CHCSW402B Undertake bicultural work with forced migrants in Australia Unit of competency
Replaced By
State Code National Code Title Type
OEL09 CHCSET004 Undertake bicultural work with forced migrants in Australia Unit of competency