Unit of competency Outline

Date retreived
21/07/2026 11:22 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Process information resource orders

Process information resource orders

Unit of competency
National Code
CULINS202A
State Code
D9427
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
20/12/2011
View on TGA
State Implementation and Classification
Approved Date
04/07/2014
Field of Education
091301 - Librarianship And Information Management
Original Release Date
04/07/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to process orders for information resources according to organisational acquisition procedures.
Notes
Elements and Performance Criteria
1. Determine ordering requirements
  • 1.1 Search for and verify bibliographic details for requested information resources within required timeframes
  • 1.2 Check availability and estimated cost of requested information resources
  • 1.3 Select suppliers according to organisational guidelines
  • 1.4 Check supplier performance to inform selection, and report performance problems to appropriate colleagues
2. Order information resources
  • 2.1 Create and despatch order records according to organisational procedures
  • 2.2 Prioritise urgent orders and action to expedite receipt
  • 2.3 Check progress of orders and take appropriate followup action where necessary
  • 2.4 Update records of ordered material to reflect changes in availability or price according to organisational procedures
  • 2.5 Refer problems with processing orders to appropriate personnel as required
3. Receive information resources
  • 3.1 Accept materials and complete checking processes against invoice and order details
  • 3.2 Process invoices for payment or raise queries with suppliers
  • 3.3 Follow organisational procedures when making claims to suppliers for missing, damaged or incorrect material
  • 3.4 Record details of material received according to organisational procedures
  • 3.5 Complete physical processing tasks for received items as required
  • 3.6 Sort received items in priority order ready for cataloguing
  • 3.7 Update relevant records and note irregularities
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Bibliographic details may include:
author
edition
International Standard Book Number (ISBN)
International Standard Serial Number (ISSN)
publication details
title.
Information resources may include:
assistive technology devices
audiovisual formats, such as:
CDs
DVDs
datasets
digital images and files
e-books
e-journals
electronic databases
kits
material in English
material in a language other than English
monographs or serial publications
pictures
posters
print, such as:
books
newspapers
journals
serials.
Suppliers may be:
database providers
international
interstate
library suppliers
local bookstores or other retail outlets
publishers
specialist and online bookstores.
Supplier performance may relate to:
average supply time
compatibility of vendor systems and databases
cost
customised services
dedicated customer service representatives
discounts negotiated on behalf of library networks or consortia
electronic invoicing or serials checking, for example, electronic data interchange (EDI)
quality of service
range of available formats and materials
value added services, such as outsourcing of end processing or cataloguing.
Problemsmay relate to:
additional costs for supply of urgent orders
availability, such as:
out of print
out of stock
cost and availability of equipment, hardware or software required to access materials or formats
damaged goods or missing parts
incorrect or partial supply
insufficient funds
duplicate copies requested
inability to verify bibliographic details
items already held or already on order
methods for despatching orders, such as:
EDI ordering
email
fax
phone
sensitive or inappropriate material.
Checking processes may relate to:
binding
correct format
correct items
correct pagination
damaged goods or missing parts
illegible or blurred print
incorrect or partial supply
matching ISBN, author, title and edition
missing sections
supply of wrong items.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
demonstrate accuracy in processing orders for information resources
apply knowledge of bibliographic and catalogue record components
process multiple orders for different types of resources
work within realistic industry time constraints.
Context of and specific resources for assessment
Assessment must ensure:
use of industry-current ordering systems and databases
access to:
relevant policy and procedures documents
automated resource ordering systems.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance
review of accuracy and completeness of orders completed by the candidate
verbal or written questioning to assess knowledge of automated resource ordering systems and procedures.
Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.).
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICAICT203A Operate application software packages.
Replaces
State Code National Code Title Type
D1777 CULLB004B Process information resource orders Unit of competency
Replaced By
State Code National Code Title Type
AWG21 BSBLIB202 Process information resource orders Unit of competency