Accredited course Outline

Date retreived
22/07/2026 3:21 PM AWST

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Certificate III in Hospitality (accommodation Services)

Certificate III in Hospitality (accommodation Services)

Accredited course
National Code:
4721
State Code:
5550
TGA Status:
Draft
DTWD Status:
Approved
State Implementation and Classification
Approved Date
Field of Education
110101 - Hospitality
AQF Level
Certificate III in
Nominal Hours
592
Duration
Unspecified
Stream of Study
Complete "Other Skills" Course (3222)
Accredited Date
24/11/1995
Expiry Date
30/09/2000
VET Act Classifier
C
VET Act Conditions
Description

To develop a broad awareness and understanding of the Hospitality Industry, and
to multi-skill in skills and competencies from entry skill level to advanced in
Front Office and Housekeeping. The course also provides preparation to work as
a Team Leader in Front Office and Housekeeping operations.

Schedule
1. CORE

INTRODUCTORY

State Code National Code Title Hours Type
68047 INT10 Customer Relations 6 Module
68046 INT9 Hospitality Law and Industrial Relations 6 Module
68041 INT5 Housekeeping 4 Module
68042 INT6 Interpersonal Skills 6 Module
68120 INT11 Introduction to Clubs 4 Module
68038 INT2 Introduction to Front Office/Reception 4 Module
68045 INT8 Occupational Hygiene 6 Module
68043 INT7 Occupational Safety and Security 6 Module
68037 INT1 the Hospitality Sector 4 Module
2. CORE

BASIC

State Code National Code Title Hours Type
68073 BFO4 Basic Accounting Practices 24 Module
68074 BFO5 Basic Cashiering and Service 27 Module
68081 BFO10 Bell Desk/Concierge 9 Module
68075 BFO6 Clerical Administration 18 Module
68084 BH2 General Cleaning Procedures 6 Module
68072 BFO3 Guest Departure Procedures and Service 15 Module
68083 BH1 Guest Relations 6 Module
68087 BH5 Laundry 24 Module
68077 BFO8 Night Auditing 18 Module
68070 BFO2 Reception Procedures and Service 15 Module
68069 BFO1 Reservation Procedures and Service 21 Module
68086 BH4 Servicing Bathrooms 9 Module
68085 BH3 Servicing Bedrooms 12 Module
68076 BFO7 Telephone Service and Techniques 6 Module
68088 BH6 Valet 40 Module
3. CORE

ADVANCED

State Code National Code Title Hours Type
68078 ADC3 Advanced Accounting Practices 30 Module
68082 ADFO4 Advanced Cashiering 18 Module
68059 ADC1 Advanced Interpersonal Skills 36 Module
68060 ADC2 Sales and Marketing 24 Module
4. CORE

SUPERVISORY

State Code National Code Title Hours Type
68048 BC1 One to One Job Instruction 18 Module
68092 S1 Supervision 32 Module
5. CORE

GENERAL SUPPORT

State Code National Code Title Hours Type
21257 GSM8 Advanced Computer Operations - Spreadsheets 20 Module
21250 Basic Calculations 10 Module
21256 GSM7 Computer Operations - Data Retrieval 20 Module
21252 GSM3 Cultural Awareness 6 Module
21263 GSM14 Front Office Practice 20 Module
21255 GSM6 Housekeeping Practice 20 Module
65011 NCS003 Job Seeking Skills 17 Module
21251 GSM2 Keyboarding 20 Module
21267 GSM17 Research and Study Skills 5 Module
Replaces
State Code National Code Title Type
5771 0541 Accommodation Services (Asf3) Accredited course
VET Info Notes
1 This course is a national course developed by Tourism Training
Australia (TTA) and the Australian Committee on Training Curriculum (ACTRAC).
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