Module Outline
Date retreived
22/07/2026 1:23 PM AWST
22/07/2026 1:23 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Reservation Procedures and Service
Reservation Procedures and Service
Module
National Code
BFO1
BFO1
State Code
68069
68069
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
01/03/1994
Field of Education
110101 - Hospitality
Nominal Hours
21
Description
To develop an understanding of the importance placed
upon the role of front office staff handling
reservations, and the relationship of the work to
the viability of an establishment.
To provide the minimum skills and knowledge training
for staff to be employed in the Front
Office/Reception area.
upon the role of front office staff handling
reservations, and the relationship of the work to
the viability of an establishment.
To provide the minimum skills and knowledge training
for staff to be employed in the Front
Office/Reception area.
No information
Evidence Guide
Internal Assessment 100%
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Elements and Performance Criteria
No information