Module Outline
Date retreived
22/07/2026 12:06 PM AWST
22/07/2026 12:06 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Reception Procedures and Service
Reception Procedures and Service
Module
National Code
BFO2
BFO2
State Code
68070
68070
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
01/03/1994
Field of Education
080901 - Secretarial And Clerical Studies
Nominal Hours
15
Description
To develop a broad understanding, skill and
knowledge to perform the necessary tasks required to
be carried out before the guests arrival.
To demonstrate the importance of good reception
procedures associated with guests' arrival.
knowledge to perform the necessary tasks required to
be carried out before the guests arrival.
To demonstrate the importance of good reception
procedures associated with guests' arrival.
No information
Evidence Guide
Internal Assessment 100%
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Competency-based assessment as specified in the
Hospitality National Training Resource Manual
Elements and Performance Criteria
No information