Module Outline
Date retreived
22/07/2026 7:20 AM AWST
22/07/2026 7:20 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Telephone Operations
Telephone Operations
Module
National Code
23027
23027
State Code
23027
23027
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/03/1994
Field of Education
100707 - Verbal Communication
Nominal Hours
8
Description
To provide the participant with the knowledge and skills to operate a telephone
system efficiently, communicating effectively in a workplace-related context.
system efficiently, communicating effectively in a workplace-related context.
No information
Evidence Guide
Internal Assessment 100%
The demands of any assessment task should be no more than required to
demonstrate competency. Demonstration requires assessment of the task during
performance as well as evaluation of the product.
Where practicable, assessment tasks should relate to the participant's
vocational focus.
The demands of any assessment task should be no more than required to
demonstrate competency. Demonstration requires assessment of the task during
performance as well as evaluation of the product.
Where practicable, assessment tasks should relate to the participant's
vocational focus.
Elements and Performance Criteria
No information