Unit of competency Outline

Date retreived
22/07/2026 11:33 PM AWST

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Develop, present and negotiate client solutions

Develop, present and negotiate client solutions

Unit of competency
National Code
FNSASIC302
State Code
AUQ31
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081101 - Banking And Finance
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to provide advice on deposit products, non-cash payment facilities and general insurance productsIt applies to individuals with excellent communication skills who are authorised as Australian Securities and Investments Commission (ASIC) registered Australian financial services licence (AFSL) holders to provide advice about products and services at ASIC Tier 2 level. Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Develop appropriate strategies and solutions
  • 1.1 Determine appropriate strategy to provide for identified needs and outcomes by analysing products and client risk profile, and conducting assessment of client needs
  • 1.2 Conduct relevant research, analysis and product modelling, and draft appropriate solution, plan, policy or transaction for presentation to client demonstrating understanding of ASIC identified generic and specialist knowledge relevant to products being offered
2. Present appropriate strategies and solutions to client
  • 2.1 Explain and discuss proposed transaction with client in clear and unambiguous way, demonstrating product knowledge appropriate for service or product offered
  • 2.2 Ensure that relevant details, terms and conditions of product or service are reinforced to client with impacts and possible risks of solution disclosed in clear and concise manner
  • 2.3 Provide client with written supporting documentation and guide client through key aspects of documentation
3. Negotiate financial plan, policy or transaction with client
  • 3.1 Discuss and clarify any concerns or issues client has regarding proposed plan, policy or transaction
  • 3.2 Seek confirmation to ensure that client understands proposed plan, policy or transaction
4. Coordinate implementation of agreed plan, policy or transaction
  • 4.1 Gain client’s formal agreement to proposed plan, policy or transaction
  • 4.2 Clearly explain and confirm that client understands associated fees, cost structures and timeframes for execution and processing
5. Complete and maintain necessary documentation
  • 5.1 Ensure that proposal and all other statutory and transactional documents are completed and signed off by client
  • 5.2 Confirm that signed agreement and all copies of appropriate documentation are exchanged
6. Provide ongoing service where requested by client
  • 6.1 Ensure that type and form of ongoing service, including reporting on performance and review of plan, policy or transaction, is understood by client
  • 6.2 Clearly explain fees and costs for any ongoing and specifically defined services and ensure client understands these expenses
  • 6.3 Provide ongoing services as required
No information
No information
Replaces
State Code National Code Title Type
D4014 FNSASIC302C Develop, present and negotiate client solutions Unit of competency
Replaced By
State Code National Code Title Type
OEC06 FNSASIC312 Provide personal advice on non-relevant financial products Unit of competency