Qualification Outline
22/07/2026 6:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Mobile Banking
Certificate IV in Mobile Banking
FNS41211
D711
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 18/07/2013 | Current | Approved |
Description
This qualification is designed to reflect job roles requiring advanced understanding of financial products and services and working in customer contact or retail financial service mobile banking environments.
Schedule
Packaging Rules
13 units must be achieved:8 core units
plus 5 elective units.
2 elective units must be selected from Group A.
1 elective unit may be selected from Group A, B or from a Financial Services Training Package Certificate IV qualification.
The remaining 2 elective units may be selected from the elective units listed, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV or Diploma qualification; 1 elective unit may be chosen from a Certificate III qualification..
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
FNSBNK404A Promote mobile banking services
FNSBNK405A Provide mobile banking sales and service
FNSBNK406A Manage customer visits
BSBCUS403B Implement customer service standards
BSBOHS201A Participate in OHS processes
BSBWOR204A Use business technology
Elective units of competency:
Group A
FNSCRD401A Assess credit applications
FNSCRD402A Establish and maintain appropriate securitisation
FNSCRD503A Promote understanding of the role and effective use of consumer credit
FNSSAM401A Sell financial products and services
FNSSAM402A Implement a sales plan
FNSSAM403A Prospect for new clients
Group B(General)
FNSCRD401A Assess credit applications
FNSCRD402A Establish and maintain appropriate securitisation
FNSCRD503A Promote understanding of the role and effective use of consumer credit
FNSFLT501A Assist customers to budget and manage own finances
BSBCUS301B Deliver and monitor a service to customers
1. Core Units
All eight (8) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4168 | FNSINC401A | Apply principles of professional practice to work in the financial services industry | 20 | Unit of competency |
| D4169 | FNSINC402A | Develop and maintain in-depth knowledge of products and services used by an organisation or sector | 40 | Unit of competency |
| S8075 | BSBCUS403B | Implement customer service standards | 30 | Unit of competency |
| D4065 | FNSBNK406A | Manage customer visits | 35 | Unit of competency |
| D0887 | BSBOHS201A | Participate in OHS processes | 15 | Unit of competency |
| D4063 | FNSBNK404A | Promote mobile banking services | 35 | Unit of competency |
| D4064 | FNSBNK405A | Provide mobile banking sales and service | 35 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
2. Group A Elective Units
Two (2) units must be chosen from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4083 | FNSCRD401A | Assess credit applications | 20 | Unit of competency |
| D4084 | FNSCRD402A | Establish and maintain appropriate securitisation | 20 | Unit of competency |
| D4317 | FNSSAM402A | Implement a sales plan | 60 | Unit of competency |
| D4090 | FNSCRD503A | Promote understanding of the role and effective use of consumer credit | 50 | Unit of competency |
| D4318 | FNSSAM403A | Prospect for new clients | 15 | Unit of competency |
| D4316 | FNSSAM401A | Sell financial products and services | 40 | Unit of competency |
3. Group B Elective Units
Up to three (3) units may be chosen from Group B.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4083 | FNSCRD401A | Assess credit applications | 20 | Unit of competency |
| D4115 | FNSFLT501A | Assist customers to budget and manage own finances | 40 | Unit of competency |
| S8072 | BSBCUS301B | Deliver and monitor a service to customers | 40 | Unit of competency |
| D4084 | FNSCRD402A | Establish and maintain appropriate securitisation | 20 | Unit of competency |
| D4090 | FNSCRD503A | Promote understanding of the role and effective use of consumer credit | 50 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S711 | FNS41210 | Certificate IV in Mobile Banking | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVZ5 | FNS42015 | Certificate IV in Banking Services | Qualification |
No information
Entry Requirements
Not applicable.