Qualification Outline

Date retreived
22/07/2026 6:59 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Mobile Banking

Certificate IV in Mobile Banking

Qualification
National Code:
FNS41211
State Code:
D711
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
18/07/2013
Approved Date
24/04/2014
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
420
Duration
Unspecified
Current Release Number
2.00
Current Release Date
18/07/2013
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
2.00 18/07/2013 Current Approved
Description

This qualification is designed to reflect job roles requiring advanced understanding of financial products and services and working in customer contact or retail financial service mobile banking environments.

Schedule
Packaging Rules
13 units must be achieved:

8 core units
plus 5 elective units.

2 elective units must be selected from Group A.

1 elective unit may be selected from Group A, B or from a Financial Services Training Package Certificate IV qualification.

The remaining 2 elective units may be selected from the elective units listed, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV or Diploma qualification; 1 elective unit may be chosen from a Certificate III qualification..

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
FNSBNK404A Promote mobile banking services
FNSBNK405A Provide mobile banking sales and service
FNSBNK406A Manage customer visits
BSBCUS403B Implement customer service standards
BSBOHS201A Participate in OHS processes
BSBWOR204A Use business technology

Elective units of competency:
Group A
FNSCRD401A Assess credit applications
FNSCRD402A Establish and maintain appropriate securitisation
FNSCRD503A Promote understanding of the role and effective use of consumer credit
FNSSAM401A Sell financial products and services
FNSSAM402A Implement a sales plan
FNSSAM403A Prospect for new clients

Group B(General)
FNSCRD401A Assess credit applications
FNSCRD402A Establish and maintain appropriate securitisation
FNSCRD503A Promote understanding of the role and effective use of consumer credit
FNSFLT501A Assist customers to budget and manage own finances
BSBCUS301B Deliver and monitor a service to customers
1. Core Units

All eight (8) units must be completed

State Code National Code Title Hours Type
D4168 FNSINC401A Apply principles of professional practice to work in the financial services industry 20 Unit of competency
D4169 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Unit of competency
S8075 BSBCUS403B Implement customer service standards 30 Unit of competency
D4065 FNSBNK406A Manage customer visits 35 Unit of competency
D0887 BSBOHS201A Participate in OHS processes 15 Unit of competency
D4063 FNSBNK404A Promote mobile banking services 35 Unit of competency
D4064 FNSBNK405A Provide mobile banking sales and service 35 Unit of competency
D1027 BSBWOR204A Use business technology 30 Unit of competency
2. Group A Elective Units

Two (2) units must be chosen from Group A.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
D4083 FNSCRD401A Assess credit applications 20 Unit of competency
D4084 FNSCRD402A Establish and maintain appropriate securitisation 20 Unit of competency
D4317 FNSSAM402A Implement a sales plan 60 Unit of competency
D4090 FNSCRD503A Promote understanding of the role and effective use of consumer credit 50 Unit of competency
D4318 FNSSAM403A Prospect for new clients 15 Unit of competency
D4316 FNSSAM401A Sell financial products and services 40 Unit of competency
3. Group B Elective Units

Up to three (3) units may be chosen from Group B.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
D4083 FNSCRD401A Assess credit applications 20 Unit of competency
D4115 FNSFLT501A Assist customers to budget and manage own finances 40 Unit of competency
S8072 BSBCUS301B Deliver and monitor a service to customers 40 Unit of competency
D4084 FNSCRD402A Establish and maintain appropriate securitisation 20 Unit of competency
D4090 FNSCRD503A Promote understanding of the role and effective use of consumer credit 50 Unit of competency
Replaces
State Code National Code Title Type
S711 FNS41210 Certificate IV in Mobile Banking Qualification
Replaced By
State Code National Code Title Type
AVZ5 FNS42015 Certificate IV in Banking Services Qualification
No information
Entry Requirements

Not applicable.

Traineeships and Apprenticeships
No information