Qualification Outline
22/07/2026 5:51 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Children's Contact Services Work
Certificate IV in Children's Contact Services Work
CHC41308
D290
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 07/05/2012 | Current | Approved |
Description
This qualification covers workers who are employed in children's contact services and are responsible for the facilitation and/or changeover of contact visits and associated tasks as outlined in contact orders or defined by voluntary clients to the service. Work at this level would occur under the direction of a senior staff member, team leader or coordinator and have limited autonomy.
Occupational titles for these workers may include:
Children's contact worker
Children's contact support worker
Children's contact facilitator
Sessional contact worker
Schedule
Packaging Rules
Thirteen (13) units of competency are required for this qualification, including:- nine (9) core units
- four (4) elective units
A wide range of elective units is available, including:
- Group A WHS electives from which one (1) unit must be selected
- Group B electives which are recommended for culturally aware and respectful practice
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to two (2) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing
1. Core Units
All nine (9) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC834 | CHCCOM302D | Communicate appropriately with clients and colleagues | 45 | Unit of competency |
| WC837 | CHCCONS402C | Facilitate and monitor contact | 70 | Unit of competency |
| WC836 | CHCCONS401C | Facilitate changeover | 60 | Unit of competency |
| WC821 | CHCCHILD401B | Identify and respond to children and young people at risk | 30 | Unit of competency |
| D2379 | CHCDFV301A | Recognise and respond appropriately to domestic and family violence | 45 | Unit of competency |
| WC838 | CHCCONS403C | Support families to develop relationships | 75 | Unit of competency |
| WC800 | CHCAOD510B | Work effectively with clients with complex alcohol and-or other drugs issues | 60 | Unit of competency |
| D2497 | CHCFAM503B | Work with a child focused approach | 40 | Unit of competency |
| D2502 | CHCFAM518B | Work with involuntary and mandated clients | 60 | Unit of competency |
2. Group A WHS Elective Units
One (1) unit must be completed from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD312 | HLTWHS300A | Contribute to WHS processes | 30 | Unit of competency |
| WD313 | HLTWHS401A | Maintain workplace WHS processes | 40 | Unit of competency |
3. Group B Culturally Aware and Respectful Pactice
It is recommended that one (1) or both units be chosen from Group B.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
4. Other Relevant Elective Units
Up to three (3) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D235 | CHC42207 | Certificate IV in Children's Contact service Work | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWL8 | CHC42015 | Certificate IV in Community Services | Qualification |
No information
Entry Requirements
Not Applicable
Traineeships and Apprenticeships