Unit of competency Outline
Date retreived
22/07/2026 3:24 AM AWST
22/07/2026 3:24 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Maintain workplace WHS processes
Maintain workplace WHS processes
Unit of competency
National Code
HLTWHS401A
HLTWHS401A
State Code
WD313
WD313
TGA Status
Replaced
Replaced
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
08/08/2014
Field of Education
061301 - Occupational Health And Safety
Original Release Date
08/08/2014
Nominal Hours
40
Description
DescriptorThis unit specifies the workplace performance required by a worker with supervisory responsibilities to maintain organisation work health and safety (WHS) processes
Notes
Elements and Performance Criteria
Provide information to the work group
- 1.1 Clearly and accurately explain to the work group relevant provisions of WHS legislation, standards, codes of practice/compliance codes and guidance material
- 1.2 Provide information on organisation policies and procedures in a readily accessible manner and clearly explain to the work group
- 1.3 Explain roles and responsibilities of Health and Safety Representatives (HSRs) and Health and Safety Committees (HSCs)
- 1.4 Provide information to the work group, in an accessible and understandable format, on hazards, the outcomes of risk assessments, and required risk controls
Ensure others are able to implement safe work practices
- 2.1 Ensure personal protective equipment appropriate to the work is available and functional
- 2.2 Implement processes to confirm that others in the work group are following safe work practices, and organisation policies and procedures.
- 2.3 Identify WHS training needs and either address or report these needs to those with control
Implement WHS participative processes
- 3.1 Consult with the work group and provide advice in relation to WHS matters relevant to their work
- 3.2 Ensure WHS issues raised are dealt with promptly, and in accordance with organisation procedures and legislative requirements, or referred to appropriate personnel
- 3.3 Record outcomes of consultation regarding WHS and promptly communicate these outcomes to the work group
Monitor compliance with work procedures
- 4.1 Check work procedures for availability, clarity and completeness, addressing any deficiencies or reporting them to appropriate persons
- 4.2 Identify and address any deviations from procedures or report to appropriate persons
- 4.3 Evaluate hazard identification and reporting processes are for effectiveness and address any deficiencies or report to appropriate persons
- 4.4 Monitor WHS housekeeping practices to ensure that workplace standards are maintained, and take action to address any deficiencies
- 4.5 Ensure own behaviour is consistent with organisation and work procedures
Implement hazard identification, riskassessment and risk control procedures
- 5.1 Ensure hazards are identified and eliminated with residual risk reported according to organisation procedures
- 5.2 Conduct risk assessments
- 5.3 Develop control measures, taking account of the hierarchy of risk control
- 5.4 Implement and support outcomes of risk assessments and identified risk controls
- 5.5 Identify and address and/or report deficiencies in WHS risk controls according to organisation procedures
- 5.6 Identify personal professional limitations and seek expert advice as required
Implement organisation procedures for maintaining WHS records
- 6.1 Obtain feedback to ensure that workgroup is aware of organisation reporting requirements
- 6.2 Review WHS records to confirm that they are completed in an accurate, thorough and timely manner in accordance with legislative and organisation requirements
- 6.3 Use aggregate information and data from records to identify hazards and monitor risk controls
Implement emergency procedures
- 7.1 Obtain feedback to ensure that emergency procedures are available and known by the work group
- 7.2 Implement processes to ensure that emergency equipment is available and routinely checked for functionality
- 7.3 Implement processes to ensure that others in the workgroup are able to respond appropriately to emergencies
- 7.4 Conduct or contribute to investigations to identify cause of emergencies
- 7.5 Identify and implement or support control measures to prevent recurrence and minimise risk of emergencies
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
WHS legislation varies in different states and will include:
National Work Health and Safety Model
Current relevant State/territory WHS legislation
Relevant state/territory Manual Handling Code of Conduct
Standards include:
Documents produced by national bodies, WHS regulators or industry bodies, that prescribe preventative action to avert occupational deaths, injuries and diseases
Standards are of an advisory nature only, except where a law adopts the standard and thus makes it mandatory
They may be called up as evidence in court or other enforcement action
Codes of practice/compliance codes are:
Documents generally prepared to provide advice to employers and workers, of an acceptable way of achieving standards
Codes of practice/compliance codes may:
be incorporated into regulations
not relate to a standard
be called up as evidence in court or other enforcement action
Guidance material:
Is an advisory technical document, providing detailed information for use by unions, officers, PCBUs, health and safety committee members and representatives, safety officers and others requiring guidance
Advises on ‘what to do’ and ‘how to do it’
Has no legal standing
Organisation policies and procedures include:
Policies and procedures underpinning the management of WHS including:
hazard, incident and injury reporting
hazard identification, risk assessment and control
human resources policies and procedures such as harassment and grievance procedures, induction programs, team meetings, alcohol and drug policies
consultation and participation
incident investigation
quality system documentation
A hazard is:
A source or situation with the potential for harm in terms of human injury or ill-health, damage to property, the environment, or a combination of these
Common workplace hazards (from Safe Work Australia Work Health And Safety - Risks Code of Practice) include:
Manual tasks - Overexertion or repetitive movement can cause muscular strain
Gravity - Falling objects, falls, slips and trips of people can cause fractures, bruises, lacerations, dislocations, concussion, permanent injuries or death
Electricity - Potential ignition source. Exposure to live electrical wires can cause shock, burns or death from electrocution
Machinery and equipment - Being hit by moving vehicles, or being caught by moving parts of machinery can cause fractures, bruises, lacerations, dislocations, permanent injuries or death
Hazardous chemicals - Chemicals (such as acids, hydrocarbons, heavy metals) and dusts (such as asbestos and silica) can cause respiratory illnesses, cancers or dermatitis
Extreme temperatures - Heat can cause burns, heat stroke or fatigue. Cold can cause hypothermia or frost bite
Noise - Exposure to loud noise can cause permanent hearing damage
Radiation - Ultra violet, welding arc flashes, micro waves and lasers can cause burns, cancer or blindness
Biological - Micro-organisms can cause hepatitis, legionnaires’ disease, Q fever, HIV/AIDS or allergies
Psychosocial hazards - Effects of work-related stress, bullying, violence and work-related fatigue
Risk:
In relation to any hazard, means the probability and consequences of injury, illness or damage resulting from exposure to a hazard
Risk assessments involve analysing a hazard to:
Identify factors influencing the risk and the range of potential consequences:
effectiveness of existing controls
likelihood of each consequence considering exposure and hazard level
And combining these in some way to obtain a level of risk
Risk controls include:
The devices and methods to, where practicable, eliminate the hazard or, where this is not practicable, minimise the risk associated with the hazard
Examples of risks requiring management in a direct client care work environment may include:
Worker fatigue or burnout requiring appropriate supervision and stress management
Injury or damage resulting from violent or aggressive behaviour, requiring strategies to defuse or avoid behaviours of concern
Risks relating to working in client’s homes, requiring appropriate worker education and associated strategies
Fire in client’s homes requiring workers to provide basic information on home fire safety
Personal protective equipment (PPE) includes:
Equipment worn by a person to provide protection from hazards, by providing a physical barrier between the person and the hazard and may include:
head protection
face and eye protection
respiratory protection
hearing protection
hand protection
clothing and footwear
Work procedures include:
Standard operating procedures
Batch specifications
Operator or manufacturer manuals
Procedures for selecting, fitting, using and maintaining personal protective equipment.
Hazard identification is:
The process of identifying sources of harm and may be required:
at design or pre purchase of equipment and materials
at commissioning or pre-implementation of new processes or practices
before new forms of work and organisation of work are implemented
before changes are made to workplace, equipment, work processes or work arrangements
as part of planning major tasks or activities, such as equipment shutdowns
following an incident report
when new knowledge becomes available
at regular intervals during normal operations
prior to disposal of equipment, buildings or materials
Reporting processes include:
Hazards reports
Maintenance requests and reports
Reports on completion of inspections
Incident reports
Reports of non-compliance with work procedures
Reporting on progress of action plans
WHS housekeeping practices address items such as:
Workplace cleanliness and tidiness
Unobstructed walkways and emergency exits
Underfoot conditions
Work space around equipment and machinery
Functioning services such as lighting, air flow and ventilation, emergency lighting
Storage areas including manual handling issues, storage, personal protective equipment
Signage
Residual risk is:
The risk which remains after controls have been implemented
Hierarchy of risk control (from Safe Work Australia Work Health And Safety - Risks Code of Practice) includes:
The ranking of ways control risks ranked from the highest level of protection and reliability to the lowest, including:
Level 1 controls
Eliminate hazards
Level 2 controls
Substitute the hazard with something safer
Isolate the hazard from people
Use engineering controls
Level 3 controls
Use administrative controls
Use personal protective equipment (PPE)
Expert advice can be obtained from:
Persons either internal or external to the organisation including:
safety professionals
ergonomists
employee assistance and workplace counselling services
occupational hygienists
audiologists
safety engineers
toxicologists
occupational health professionals
Health and Safety Representatives (HSRs)
Health and Safety committees (HSCs)
Other persons providing specific technical knowledge or expertise in areas related to WHS including:
risk managers
health professionals
injury management advisors
legal practitioners with experience in WHS
engineers (e.g. design, acoustic, mechanical, civil)
security and emergency response personnel
workplace trainers and assessors
maintenance and trade persons
WHS records may include:
Hazard, incident and investigation reports
Workplace inspection reports
Incident investigation reports
First aid records
Minutes of meetings
Job Safety Analyses (JSAs) and risk assessments
Safety Data Sheet (SDS) and registers
Employees handbooks
Plant and equipment operation records including those relevant to registered plant
Maintenance and testing reports
Training records
Environmental monitoring records
Health surveillance records
Legislative requirements for record keeping include those specified under:
WHS legislation for:
serious incident and injury reporting
registered plant
hazardous substances and dangerous goods
environmental monitoring
health surveillance
Privacy legislation
Emergencies may include any abnormal or sudden event that requires immediate action such as:
Serious injury events
Events requiring evacuation
Fires and explosions
Hazardous substance and chemical spills
Explosion and bomb alerts
Security emergencies, such as armed robberies, intruders and disturbed persons
Internal emergencies, such as loss of power or water supply and structural collapse
External emergencies and natural disasters, such as flood, storm and traffic accident impacting on the organisation
Emergency equipment is equipment required as part of the emergency response by the organisation and includes:
First aid equipment
Eye wash shower or portable eye washes
Fire extinguishers and equipment
Communication equipment
Evacuation alarms
Evacuation equipment, especially that for disabled persons
Torches
Items of clothing such as coloured hats and vests
Incidents include:
Any event that has caused or has the potential for injury, ill-health or damage
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
WHS legislation varies in different states and will include:
National Work Health and Safety Model
Current relevant State/territory WHS legislation
Relevant state/territory Manual Handling Code of Conduct
Standards include:
Documents produced by national bodies, WHS regulators or industry bodies, that prescribe preventative action to avert occupational deaths, injuries and diseases
Standards are of an advisory nature only, except where a law adopts the standard and thus makes it mandatory
They may be called up as evidence in court or other enforcement action
Codes of practice/compliance codes are:
Documents generally prepared to provide advice to employers and workers, of an acceptable way of achieving standards
Codes of practice/compliance codes may:
be incorporated into regulations
not relate to a standard
be called up as evidence in court or other enforcement action
Guidance material:
Is an advisory technical document, providing detailed information for use by unions, officers, PCBUs, health and safety committee members and representatives, safety officers and others requiring guidance
Advises on ‘what to do’ and ‘how to do it’
Has no legal standing
Organisation policies and procedures include:
Policies and procedures underpinning the management of WHS including:
hazard, incident and injury reporting
hazard identification, risk assessment and control
human resources policies and procedures such as harassment and grievance procedures, induction programs, team meetings, alcohol and drug policies
consultation and participation
incident investigation
quality system documentation
A hazard is:
A source or situation with the potential for harm in terms of human injury or ill-health, damage to property, the environment, or a combination of these
Common workplace hazards (from Safe Work Australia Work Health And Safety - Risks Code of Practice) include:
Manual tasks - Overexertion or repetitive movement can cause muscular strain
Gravity - Falling objects, falls, slips and trips of people can cause fractures, bruises, lacerations, dislocations, concussion, permanent injuries or death
Electricity - Potential ignition source. Exposure to live electrical wires can cause shock, burns or death from electrocution
Machinery and equipment - Being hit by moving vehicles, or being caught by moving parts of machinery can cause fractures, bruises, lacerations, dislocations, permanent injuries or death
Hazardous chemicals - Chemicals (such as acids, hydrocarbons, heavy metals) and dusts (such as asbestos and silica) can cause respiratory illnesses, cancers or dermatitis
Extreme temperatures - Heat can cause burns, heat stroke or fatigue. Cold can cause hypothermia or frost bite
Noise - Exposure to loud noise can cause permanent hearing damage
Radiation - Ultra violet, welding arc flashes, micro waves and lasers can cause burns, cancer or blindness
Biological - Micro-organisms can cause hepatitis, legionnaires’ disease, Q fever, HIV/AIDS or allergies
Psychosocial hazards - Effects of work-related stress, bullying, violence and work-related fatigue
Risk:
In relation to any hazard, means the probability and consequences of injury, illness or damage resulting from exposure to a hazard
Risk assessments involve analysing a hazard to:
Identify factors influencing the risk and the range of potential consequences:
effectiveness of existing controls
likelihood of each consequence considering exposure and hazard level
And combining these in some way to obtain a level of risk
Risk controls include:
The devices and methods to, where practicable, eliminate the hazard or, where this is not practicable, minimise the risk associated with the hazard
Examples of risks requiring management in a direct client care work environment may include:
Worker fatigue or burnout requiring appropriate supervision and stress management
Injury or damage resulting from violent or aggressive behaviour, requiring strategies to defuse or avoid behaviours of concern
Risks relating to working in client’s homes, requiring appropriate worker education and associated strategies
Fire in client’s homes requiring workers to provide basic information on home fire safety
Personal protective equipment (PPE) includes:
Equipment worn by a person to provide protection from hazards, by providing a physical barrier between the person and the hazard and may include:
head protection
face and eye protection
respiratory protection
hearing protection
hand protection
clothing and footwear
Work procedures include:
Standard operating procedures
Batch specifications
Operator or manufacturer manuals
Procedures for selecting, fitting, using and maintaining personal protective equipment.
Hazard identification is:
The process of identifying sources of harm and may be required:
at design or pre purchase of equipment and materials
at commissioning or pre-implementation of new processes or practices
before new forms of work and organisation of work are implemented
before changes are made to workplace, equipment, work processes or work arrangements
as part of planning major tasks or activities, such as equipment shutdowns
following an incident report
when new knowledge becomes available
at regular intervals during normal operations
prior to disposal of equipment, buildings or materials
Reporting processes include:
Hazards reports
Maintenance requests and reports
Reports on completion of inspections
Incident reports
Reports of non-compliance with work procedures
Reporting on progress of action plans
WHS housekeeping practices address items such as:
Workplace cleanliness and tidiness
Unobstructed walkways and emergency exits
Underfoot conditions
Work space around equipment and machinery
Functioning services such as lighting, air flow and ventilation, emergency lighting
Storage areas including manual handling issues, storage, personal protective equipment
Signage
Residual risk is:
The risk which remains after controls have been implemented
Hierarchy of risk control (from Safe Work Australia Work Health And Safety - Risks Code of Practice) includes:
The ranking of ways control risks ranked from the highest level of protection and reliability to the lowest, including:
Level 1 controls
Eliminate hazards
Level 2 controls
Substitute the hazard with something safer
Isolate the hazard from people
Use engineering controls
Level 3 controls
Use administrative controls
Use personal protective equipment (PPE)
Expert advice can be obtained from:
Persons either internal or external to the organisation including:
safety professionals
ergonomists
employee assistance and workplace counselling services
occupational hygienists
audiologists
safety engineers
toxicologists
occupational health professionals
Health and Safety Representatives (HSRs)
Health and Safety committees (HSCs)
Other persons providing specific technical knowledge or expertise in areas related to WHS including:
risk managers
health professionals
injury management advisors
legal practitioners with experience in WHS
engineers (e.g. design, acoustic, mechanical, civil)
security and emergency response personnel
workplace trainers and assessors
maintenance and trade persons
WHS records may include:
Hazard, incident and investigation reports
Workplace inspection reports
Incident investigation reports
First aid records
Minutes of meetings
Job Safety Analyses (JSAs) and risk assessments
Safety Data Sheet (SDS) and registers
Employees handbooks
Plant and equipment operation records including those relevant to registered plant
Maintenance and testing reports
Training records
Environmental monitoring records
Health surveillance records
Legislative requirements for record keeping include those specified under:
WHS legislation for:
serious incident and injury reporting
registered plant
hazardous substances and dangerous goods
environmental monitoring
health surveillance
Privacy legislation
Emergencies may include any abnormal or sudden event that requires immediate action such as:
Serious injury events
Events requiring evacuation
Fires and explosions
Hazardous substance and chemical spills
Explosion and bomb alerts
Security emergencies, such as armed robberies, intruders and disturbed persons
Internal emergencies, such as loss of power or water supply and structural collapse
External emergencies and natural disasters, such as flood, storm and traffic accident impacting on the organisation
Emergency equipment is equipment required as part of the emergency response by the organisation and includes:
First aid equipment
Eye wash shower or portable eye washes
Fire extinguishers and equipment
Communication equipment
Evacuation alarms
Evacuation equipment, especially that for disabled persons
Torches
Items of clothing such as coloured hats and vests
Incidents include:
Any event that has caused or has the potential for injury, ill-health or damage
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects of assessment:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence gathered by an assessor to determine competence will include:
written or verbal responses to scenarios and case studies
provision of workplace examples
evidence from workplace supervisor reports
portfolio of workplace documentation
Evidence of performance over time must be obtained to inform a judgement of competence
Products that could be used as evidence include:
Verbal and written responses to verbal, written or physical scenarios
Completed examples of information provided to work group, risk assessments, risk controls developed, reports to managers, reports on workplace inspections, audits, emergency exercises
Reports from work group members, supervisor
Processes that could be used as evidence include:
How information transfer was organised and conducted
How risk assessments were conducted
How deviations from workplace procedures were addressed
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Related units:
Assessment of this unit should address and build on the content of related unit:
HLTWHS300A Contribute to WHS processes
Critical aspects of assessment:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence gathered by an assessor to determine competence will include:
written or verbal responses to scenarios and case studies
provision of workplace examples
evidence from workplace supervisor reports
portfolio of workplace documentation
Evidence of performance over time must be obtained to inform a judgement of competence
Products that could be used as evidence include:
Verbal and written responses to verbal, written or physical scenarios
Completed examples of information provided to work group, risk assessments, risk controls developed, reports to managers, reports on workplace inspections, audits, emergency exercises
Reports from work group members, supervisor
Processes that could be used as evidence include:
How information transfer was organised and conducted
How risk assessments were conducted
How deviations from workplace procedures were addressed
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Related units:
Assessment of this unit should address and build on the content of related unit:
HLTWHS300A Contribute to WHS processes
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8382 | HLTOHS401A | Maintain workplace OHS processes | Unit of competency |