Unit of competency Outline
Date retreived
22/07/2026 9:34 PM AWST
22/07/2026 9:34 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Implement continuous improvement
Implement continuous improvement
Unit of competency
National Code
BSBMGT403
BSBMGT403
State Code
AUK47
AUK47
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080317 - Quality Management
Original Release Date
15/09/2015
Nominal Hours
50
Description
This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation.At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Implement continuous improvement systems and processes
- 1.1 Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative
- 1.2 Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback
- 1.3 Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes
2. Monitor and review performance
- 2.1 Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved
- 2.2 Improve customer service through continuous improvement techniques and processes
- 2.3 Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation
3. Provide opportunities for further improvement
- 3.1 Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan
- 3.2 Document work performance to aid the identification of further opportunities for improvement
- 3.3 Manage records, reports and recommendations for improvement within the organisation’s systems and processes
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0843 | BSBMGT403A | Implement continuous improvement | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCE26 | BSBSTR402 | Implement continuous improvement | Unit of competency |