Unit of competency Outline
Date retreived
22/07/2026 11:34 PM AWST
22/07/2026 11:34 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Complete routine administrative tasks
Complete routine administrative tasks
Unit of competency
National Code
TLIL2008
TLIL2008
State Code
AVI79
AVI79
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
23/02/2016
Nominal Hours
10
Description
This unit involves the skills and knowledge required to complete routine administrative activities within the transport and logistics industry, in accordance with relevant regulations and workplace procedures.It includes receiving and distributing incoming mail, receiving and despatching outgoing mail, filing documents, and receiving and relaying written and oral messages. Work is performed under supervision. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Receive and distribute incoming mail
- 1.1 Incoming mail is checked and registered to ensure accuracy of records
- 1.2 Urgent and confidential mail is identified and distributed promptly to addressee
- 1.3 Mail is sorted and despatched to nominated person/location
- 1.4 Damaged, suspicious or missing items are recorded and reported as required, in accordance with workplace procedures
2 Receive and despatch outgoing mail
- 2.1 Outgoing mail is collected from organisational sections, checked and sorted to ensure all items are correctly prepared for despatch
- 2.2 Mail items are collated, recorded in the register as required and correctly despatched to meet designated timelines
3 File documents
- 3.1 Documents are classified, sorted and filed in accordance with workplace procedures
- 3.2 Classification uncertainties are referred to other personnel in accordance with workplace procedures
- 3.3 Documents are identified and retrieved
- 3.4 Specified files/records are located within designated timelines
- 3.5 Located files are extracted from system and despatched to nominated person
- 3.6 Security and confidentiality procedures are followed
4 Receive and relay written and oral messages
- 4.1 Messages are received and accurately recorded
- 4.2 Areas of uncertainty are clarified with message conveyor where feasible
- 4.3 Messages are relayed to nominated person within designated timelines
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D5194 | TLIL2008A | Complete routine administrative tasks | Unit of competency |