Unit of competency Outline

Date retreived
22/07/2026 5:54 AM AWST

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Undertake bicultural work with forced migrants in Australia

Undertake bicultural work with forced migrants in Australia

Unit of competency
National Code
CHCSET004
State Code
OEL09
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/07/2023
Field of Education
090399 - Studies In Human Society, N.e.c.
Original Release Date
03/07/2023
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required of settlement workers from diverse cultural backgrounds to work with forced migrants within an Australian context.This unit applies to work in an agency directly or indirectly involved with the provision of services to recently arrived forced migrants and refugees.Workers have limited responsibilities and work within established guidelines to provide support and services in a range of areas including but not limited to settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Perform settlement services within the Australian context.
  • 1.1. Identify and follow Australian cultural protocols, organisation procedures and legislative requirements.
  • 1.2. Identify and analyse differences between Australian cultural processes and cultural processes of migrants receiving services.
  • 1.3. Adjust service approach in response to new information and protocols.
2. Operate within the workplace.
  • 2.1. Identify organisational goals and priorities.
  • 2.2. Identify and confirm own role and responsibilities according to organisational policies and procedures.
  • 2.3. Prioritise competing demands to achieve organisational goals and objectives.
  • 2.4. Identify and use professional networks to develop relationships.
  • 2.5. Identify factors and contingencies affecting the achievement of work objectives and document allowances in work plans.
3. Recognise and deal with trauma and vicarious trauma.
  • 3.1. Identify the overt and covert signs of trauma in people and the support framework available for forced migrants.
  • 3.2. Evaluate the options for specialist support and referrals while continuing to work with the force migrant in line with organisational policies and procedures.
  • 3.3. Recognise vicarious trauma in self and identify and access support services.
  • 3.4. Recognise vicarious trauma in others and develop strategies to respond to this.
4. Monitor and review service provision.
  • 4.1 Seek, discuss and use feedback to identify opportunities for improvement to service approach.
  • 4.2. Identify professional development opportunities to improve own skills and knowledge and action in accordance with organisational policies and procedures.
  • 4.3. Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing.
No information
No information
Replaces
State Code National Code Title Type
AVB37 CHCSET002 Undertake bicultural work with forced migrants in Australia Unit of competency