Unit of competency Outline
Date retreived
22/07/2026 6:19 AM AWST
22/07/2026 6:19 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work in a socially diverse environment
Work in a socially diverse environment
Unit of competency
National Code
TLIG2007
TLIG2007
State Code
AVI99
AVI99
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
23/02/2016
Nominal Hours
20
Description
This unit involves the skills and knowledge required to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse environment. This is done in accordance with workplace procedures, relevant anti-discrimination and equal employment opportunity (EEO) regulations.It includes communicating with customers and colleagues from diverse backgrounds and dealing with cross-cultural misunderstandings.Work is performed with limited or minimum supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Communicate with customers and colleagues from diverse backgrounds
- 1.1 Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity
- 1.2 Cultural differences are accommodated in verbal and non-verbal communication
- 1.3 Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person’s language
- 1.4 Assistance from colleagues, reference material or outside organisations is obtained as required
2 Deal with cross-cultural misunderstandings
- 2.1 Issues that may cause conflict or misunderstanding in the workplace are identified
- 2.2 Difficulties are addressed with the appropriate people and assistance is sought from team leader/supervisor as required
- 2.3 When difficulties or misunderstandings occur, possible cultural differences are considered
- 2.4 Efforts are made to resolve misunderstandings, taking account of cultural considerations
- 2.5 Issues and problems are referred to the appropriate team leader/supervisor for follow-up
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D5155 | TLIG2007A | Work in a socially diverse environment | Unit of competency |