Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legal and ethical issues relating to off-site work may include:
business contents insurance against damage and theft
public liability
taxation law
workers compensation for work related injury/accident
Employment conditions and agreement may include:
core office hours at given site/s so customers and staff know where to contact you
employer reimbursement and/or maintenance of employee's equipment
ensuring confidentiality of all work
ensuring protection of intellectual property
formal written e-work agreement
obeying software licensing laws
OHS
overtime arrangements
performance management/appraisal
performance monitoring
protecting employer's records
reasonable notice of supervisor visits to the e-worker's work site
right to inspect e-worker's work site
right to terminate e-work agreement
salary and benefits
security of information
taxation
use of employee's own equipment
use of employer's equipment
Equipment and technology requirements for off-site work may include:
access to business computer/network
consumables
e-worker's own equipment and software
network interface equipment
powerful computers, high speed modems, technical help line
remote access hardware
remote access software
technical support in case of hardware failure
using equipment, computer, software and data supplied by the business (company assets)
Supervisory and performance management arrangements may include:
assessing progress
early identification and handling of problems
flexibility in supervisory practices
focus on quality of work rather than time spent
goal setting
including e-staff in office meetings, both official and social
management based on outcomes
regular feedback
remote-site visits
telephone supervision
Safe, effective off-site work environment may include:
accommodation for separate phone line/s if necessary for open data link, facsimile etc.
adequate lighting
ample electrical outlets
arrangements for family commitments
dedicated room or quiet area
ergonomically appropriate desks and chairs
safe deployment of electrical cords to avoid tripping, falling

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
implementing off-site working arrangements
knowledge of ethical and security issues relating to off-site e-work.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
examples of off-site working arrangements.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of roles and responsibilities of off-site worker
review of evaluation of off-site work processes and systems for their usefulness in assisting work outcomes and recommendations made for improvement.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other workplace effectiveness units.