Pathway Outline

Date retreived
22/07/2026 9:28 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Operations

Operations

Pathway
National Code
State Code
AC50
DTWD Status
Approved
Associated Qualification
Certificate IV in Business
National Code
BSB40120
State Code
BFR1
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
Original TGA Release Date
19/10/2020
Field of Education
0803 - Business And Management
Approved Date
16/03/2021
Stream of Study
Initial Vocational (3100 - 3600)
Duration
2 Semesters
Current Release Version
1.00
Current Release Date
19/10/2020
Nominal Hours
530
Description
This qualification reflects the role of individuals in a variety of Business Operations job roles. These individuals may have supervisory performance accountabilities.
Packaging Rules
Total number of units = Twelver (12)
- six (6) core units; plus
- six (6) elective units, of which:
- two (2) elective units must be selected from Group A

Specialisations
This qualification can provide for Specialisations. To achieve specialisation, the following additional packaging rules must be adhered to.
- For specialisation in Business Operations, four (4) elective units must be selected from Group D.
1. Core units
All six (6) core units must be completed.
State Code National Code Title Hours Type
OAQ34 BSBXCM401 Apply communication strategies in the workplace 45 Unit of competency
OCF61 BSBCRT411 Apply critical thinking to work practices 55 Unit of competency
OCD91 BSBTWK401 Build and maintain business relationships 45 Unit of competency
OCD83 BSBWHS411 Implement and monitor WHS policies, procedures and programs 40 Unit of competency
OCD96 BSBTEC404 Use digital technologies to collaborate in a work environment 45 Unit of competency
OCD66 BSBWRT411 Write complex documents 50 Unit of competency
2. Group A – Self-Development
Two (2) elective units must be selected from Group A.
State Code National Code Title Hours Type
OCE68 BSBPEF502 Develop and use emotional intelligence 55 Unit of competency
OCF00 BSBPEF402 Develop personal work priorities 35 Unit of competency
OCE99 BSBPEF403 Lead personal development 35 Unit of competency
OCE08 BSBPEF401 Manage personal health and wellbeing 55 Unit of competency
3. Group D – Business Operations
Four (4) elective units must be selected from Group D.
State Code National Code Title Hours Type
AWW94 SIRXSLS003 Achieve sales results 30 Unit of competency
OCG17 BSBINS401 Analyse and present research information 40 Unit of competency
OCF09 BSBOPS403 Apply business risk management processes 40 Unit of competency
OCF62 BSBMKG431 Assess marketing opportunities 45 Unit of competency
OCF10 BSBOPS402 Coordinate business operational plans 35 Unit of competency
OCF90 BSBHRM415 Coordinate recruitment and onboarding 45 Unit of competency
OBG16 SIRXOSM005 Develop a basic website for customer engagement 55 Unit of competency
OCE22 BSBSTR503 Develop organisational policy 55 Unit of competency
OCE26 BSBSTR402 Implement continuous improvement 35 Unit of competency
OCE82 BSBOPS404 Implement customer service strategies 35 Unit of competency
OAE49 BSBPRC402 Negotiate contracts 30 Unit of competency
OCD68 BSBOPS406 Participate in organisational governance 35 Unit of competency
OCD47 BSBMKG434 Promote products and services 35 Unit of competency
OCF73 BSBESB401 Research and develop business plans 45 Unit of competency
OCD95 BSBTEC405 Review and maintain organisation's digital presence 45 Unit of competency
OCF37 BSBMKG433 Undertake marketing activities 40 Unit of competency
AWX06 SIRXMKT002 Use social media to engage customers 30 Unit of competency
No information
Note
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Entry Requirements
Nil
No information