Unit of competency Outline
Date retreived
22/07/2026 5:10 AM AWST
22/07/2026 5:10 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop and use emotional intelligence
Develop and use emotional intelligence
Unit of competency
National Code
BSBPEF502
BSBPEF502
State Code
OCE68
OCE68
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/03/2021
Nominal Hours
55
Description
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to develop emotional intelligence
- 1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses
- 1.2 Assess emotional strengths and weaknesses against evaluation criteria
- 1.3 Identify and analyse potential emotional stressors in the workplace
- 1.4 Identify methods for responding to emotional stressors
- 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace
2. Develop emotional intelligence
- 2.1 Analyse and document emotional responses of co-workers
- 2.2 Develop a plan for identifying and responding to a range of emotional expressions
- 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace
- 2.4 Apply techniques that show consideration for the emotions of others when making decisions
- 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence
3. Promote development of emotional intelligence in others
- 3.1 Identify workplace opportunities for others to express their thoughts and feelings
- 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace
- 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAE54 | BSBLDR511 | Develop and use emotional intelligence | Unit of competency |