Qualification Outline

Date retreived
23/07/2026 2:00 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in General Insurance

Certificate IV in General Insurance

Qualification
National Code:
FNS41420
State Code:
BFX6
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
04/11/2020
Approved Date
08/04/2022
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
485
Duration
2 Semesters
Current Release Number
3.00
Current Release Date
27/01/2022
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
3.00 27/01/2022 Current Approved
2.00 02/02/2021 Replaced Approved
1.00 04/11/2020 Replaced Approved
Description

This qualification reflects the role of those who work in general insurance in a range of organisations. Individuals in these roles apply specialist skills and knowledge to work autonomously and as part of a team. They exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems and analyse and evaluate information from a variety of relevant sources.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.

Schedule
Packaging Rules
Total number of units = twelve (12)
- three (3) core units plus
- nine (9) elective units, of which:
- seven (7) must be from the elective units listed below
- up to two (2) may be from elsewhere in this or any other currently endorsed Certificate 3 or above training package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core Units

All three (3) units must be completed.

State Code National Code Title Hours Type
OAQ34 BSBXCM401 Apply communication strategies in the workplace 45 Unit of competency
OBR53 FNSINC411 Conduct work according to professional practices in the financial services industry 25 Unit of competency
AUR86 FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Unit of competency
2. Group A - ASIC Compliance

Seven (7) electives units must be completed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AUQ31 FNSASIC302 Develop, present and negotiate client solutions 40 Unit of competency
AUQ38 FNSASIC301 Establish client relationship and analyse needs 40 Unit of competency
OCI66 FNSASIC314 Provide Tier 2 general advice in general insurance 45 Unit of competency
OCI16 FNSASIC315 Provide Tier 2 personal advice in general insurance 45 Unit of competency
3. Group B - Claims Management

Seven (7) electives units must be completed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OCG17 BSBINS401 Analyse and present research information 40 Unit of competency
AUX01 FNSISV405 Analyse insurance claims 60 Unit of competency
OCI53 FNSISV408 Manage handling and settlement of routine insurance claims for retail clients 45 Unit of competency
OCZ68 FNSISV416 Use specialist terminology in insurance claims 30 Unit of competency
4. Group C - Underwriting Management

Seven (7) electives units must be completed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OCI55 FNSINC511 Conduct financial product research to support product recommendations 80 Unit of competency
OCZ60 FNSISV411 Evaluate insurance risk for business 35 Unit of competency
AUR99 FNSISV501 Issue contracts of insurance covering non-routine and complex situations 50 Unit of competency
OCZ65 FNSISV413 Survey potential risk exposure 100 Unit of competency
OCZ21 FNSISV412 Underwrite insurance business 45 Unit of competency
AUS10 FNSISV404 Underwrite renewal business 50 Unit of competency
5. Group D - Risk Management

Seven (7) electives units must be completed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OCG35 BSBDAT501 Analyse data 55 Unit of competency
OBR68 FNSRSK411 Apply risk management strategies to own work 45 Unit of competency
OBB06 BSBWHS414 Contribute to WHS risk management 40 Unit of competency
6. Group E - Client Relationship Management

Seven (7) electives units must be completed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AUM29 BSBCUS301 Deliver and monitor a service to customers 40 Unit of competency
OCI77 FNSCUS515 Determine client financial requirements and expectations 60 Unit of competency
OCE82 BSBOPS404 Implement customer service strategies 35 Unit of competency
OCE37 BSBOPS505 Manage organisational customer service 35 Unit of competency
AUQ76 FNSCUS401 Participate in negotiations 20 Unit of competency
OCF15 BSBOPS305 Process customer complaints 40 Unit of competency
OCI50 FNSCUS516 Record and implement client instructions 60 Unit of competency
7. Group F - Sales and Marketing

Seven (7) electives units must be completed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AUS98 FNSSAM403 Prospect for new clients 15 Unit of competency
AUR30 FNSIAD501 Provide appropriate services, advice and products to clients 120 Unit of competency
OCZ17 FNSSAM411 Sell financial products and services 25 Unit of competency
8. Group G - General

Seven (7) electives units must be completed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OCF10 BSBOPS402 Coordinate business operational plans 35 Unit of competency
OCE46 BSBLDR411 Demonstrate leadership in the workplace 45 Unit of competency
OCF00 BSBPEF402 Develop personal work priorities 35 Unit of competency
OCE19 BSBLDR413 Lead effective workplace relationships 40 Unit of competency
OCF94 BSBLDR414 Lead team effectiveness 45 Unit of competency
Replaces
State Code National Code Title Type
AWD0 FNS41415 Certificate IV in General Insurance Qualification
Replaced By
State Code National Code Title Type
BHU5 FNS41422 Certificate IV in General Insurance Qualification
No information
Entry Requirements

Nil

Traineeships and Apprenticeships
(TR06010) INSURANCE SERVICES (LEVEL 4) Traineeship