Qualification Outline
22/07/2026 3:29 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Financial Services
Certificate II in Financial Services
FNS20111
D701
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 18/07/2013 | Current | Approved |
Description
This qualification is intended to meet the financial literacy and basic financial skill needs of remote and indigenous communities or new entrants wishing to build potential pathways into the industry, particularly through VET in Schools programs.
Schedule
Packaging Rules
8 units must be achieved:4 core units
plus4 elective units
2 elective unit must be selected from the elective list below.
The remaining 2 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC301A Work effectively in the financial services industry
BSBOHS201A Participate in OHS processes
BSBWOR203B Work effectively with others
BSBWOR204A Use business technology
Elective units of competency:
FNSFLT201A Develop and use a personal budget
FNSFLT202A Develop and use a savings plan
FNSFLT203A Develop understanding of debt and consumer credit
FNSFLT204A Develop understanding of superannuation
FNSFLT205A Develop understanding of the Australian financial system and markets
FNSFLT206A Develop understanding of taxation
FNSRTS301A Provide customer service in a retail agency
FNSRTS303A Balance retail transactions
FNSRTS305A Process customer accounts
FNSRTS306A Process customer transactions
1. Core Units
All four (4) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0887 | BSBOHS201A | Participate in OHS processes | 15 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
| D4167 | FNSINC301A | Work effectively in the financial services industry | 45 | Unit of competency |
| S8083 | BSBWOR203B | Work effectively with others | 20 | Unit of competency |
2. Elective Units
At least two (2) of the four (4) units required to be chosen from the elective units listed below.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4155 | FNSRTS303A | Balance retail transactions | 30 | Unit of competency |
| D4109 | FNSFLT201A | Develop and use a personal budget | 20 | Unit of competency |
| D4110 | FNSFLT202A | Develop and use a savings plan | 20 | Unit of competency |
| D4111 | FNSFLT203A | Develop understanding of debt and consumer credit | 25 | Unit of competency |
| D4112 | FNSFLT204A | Develop understanding of superannuation | 40 | Unit of competency |
| D4114 | FNSFLT206A | Develop understanding of taxation | 35 | Unit of competency |
| D4113 | FNSFLT205A | Develop understanding of the Australian financial system and markets | 40 | Unit of competency |
| D4157 | FNSRTS305A | Process customer accounts | 30 | Unit of competency |
| D4158 | FNSRTS306A | Process customer transactions | 30 | Unit of competency |
| D4153 | FNSRTS301A | Provide customer service in a retail agency | 40 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S692 | FNS20110 | Certificate II in Financial Services | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVX4 | FNS20115 | Certificate II in Financial Services | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships