Qualification Outline
22/07/2026 7:21 AM AWST
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Certificate IV in Personal Injury Management
Certificate IV in Personal Injury Management
FNS42120
BGN3
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 4.00 | 15/06/2022 | Current | Approved |
| 3.00 | 27/01/2022 | Replaced | Approved |
| 2.00 | 12/02/2021 | Replaced | Approved |
Description
This qualification reflects job roles requiring well developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It may involve supervision or leadership and guidance with some limited responsibility for others. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. Individuals may specialise in claims management, return to life or underwriting.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.
Schedule
Packaging Rules
Total number of units = twelve (12)- two (2) core units plus
- ten (10) elective units, of which:
- all three (3) units from at least one of the following groups must be completed:
- Group A Claims management
- Group B Return to life
- Group C Underwriting
- of the remaining elective units:
- at least five (5) must be from any of the elective groups below
- up to two (2) may be from this qualification or any currently endorsed Certificate III or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core Units
Two (2) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| ODK10 | FNSPIM419 | Maintain relationships with personal injury clients | 25 | Unit of competency |
| OCZ06 | FNSPIM313 | Work within the personal injury management sector | 35 | Unit of competency |
2. Group A - Claims Management
All units must be chosen for the Group A - Claims Management Stream. Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUS67 | FNSPIM415 | Manage personal injury case loads | 55 | Unit of competency |
| OCZ34 | FNSPIM434 | Manage personal injury claims | 55 | Unit of competency |
| AUS60 | FNSPIM505 | Use medical knowledge in the management of personal injury claims | 35 | Unit of competency |
3. Group B - Return to Life
All units must be chosen for the Group B - Return to Life Stream. Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCZ28 | FNSPIM425 | Facilitate recovery and return to life | 55 | Unit of competency |
| OED04 | FNSCUS411 | Participate in negotiations | 20 | Unit of competency |
| OCZ54 | FNSPIM411 | Plan and implement rehabilitation and return to life strategies | 70 | Unit of competency |
4. Group C - Underwriting
All units must be chosen for the Group C - Underwriting Stream. Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OEC02 | FNSCRD413 | Manage and recover bad and doubtful debts | 30 | Unit of competency |
| AUS56 | FNSPIM407 | Register policy | 25 | Unit of competency |
| AUS43 | FNSPIM408 | Renew and maintain policy | 20 | Unit of competency |
5. Group D - General Elective Units
The remaining units may be chosen from Group D. Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZI3 | FNS42115 | Certificate IV in Personal Injury Management | Qualification |
No information
Entry Requirements
Nil
Traineeships and Apprenticeships