Unit of competency Outline
Date retreived
23/07/2026 5:59 PM AWST
23/07/2026 5:59 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Lead effective workplace relationships
Lead effective workplace relationships
Unit of competency
National Code
BSBLDR402
BSBLDR402
State Code
AUM06
AUM06
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Collect, analyse and communicate information and ideas
- 1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
- 1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
- 1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
- 1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
- 1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
2. Develop trust and confidence as leader
- 2.1 Treat all internal and external contacts with integrity, respect and empathy
- 2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships
- 2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
- 2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment
- 2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures
3. Develop and maintain networks and relationships
- 3.1 Use networks to identify and build relationships
- 3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation
4. Manage difficulties into positive outcomes
- 4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation
- 4.2 Guide and support colleagues to resolve work difficulties
- 4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel
- 4.4 Manage poor work performance within the organisation's processes
- 4.5 Manage conflict constructively within the organisation's processes
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D1030 | BSBWOR401A | Establish effective workplace relationships | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCE19 | BSBLDR413 | Lead effective workplace relationships | Unit of competency |