Unit of competency Outline

Date retreived
22/07/2026 11:06 PM AWST

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Maintain store safety

Maintain store safety

Unit of competency
National Code
SIRXWHS302
State Code
WD999
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
13/06/2012
View on TGA
State Implementation and Classification
Approved Date
16/07/2013
Field of Education
061301 - Occupational Health And Safety
Original Release Date
16/07/2013
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to maintain store safety in a retail environment.It involves informing and involving team members with regard to work health and safety (WHS), monitoring and maintaining a safe work environment, implementing emergency procedures, identifying the need for WHS training, and maintaining WHS records. It is based on the National Occupational Health and Safety Commission (NOHSC) guidelines.
Notes
Elements and Performance Criteria
1. Inform team members about WHS matters.
  • 1.1.Clearly and accurately explain store policy and procedures in regard to WHS and emergency procedures to team members.
  • 1.2.Ensure access for team members to store WHS policy and procedures.
  • 1.3.Clearly and accurately explain relevant provisions of WHS legislation and codes of practice to team members.
  • 1.4.Regularly provide clear and accurate information on identified hazards and risk control procedures to team members.
  • 1.5.Model the implementation of WHS and emergency procedures to reinforce information.
2. Involve team members in WHS matters.
  • 2.1.Provide opportunities and processes for team members to consult and contribute on WHS issues according to store policy.
  • 2.2.Promptly resolve issues raised or refer to relevant personnel according to store policy.
  • 2.3.Promptly convey outcomes of issues raised on WHS matters to team members.
3. Monitor and maintain a safe work environment.
  • 3.1.Implement store policy and procedures with regard to identifying, preventing and reporting potential hazards.
  • 3.2.Take prompt action to deal with hazardous events according to store policy.
  • 3.3.Investigate unsafe or hazardous events, identify cause, and report inadequacies in risk control measures or resource allocation for risk control to relevant personnel.
  • 3.4.Implement and monitor control measures to prevent recurrence and minimise risks of unsafe and hazardous events according to store policy and hierarchy of control.
  • 3.5.Handle and store hazardous goods according to store policy and WHS regulations.
  • 3.6.Maintain equipment according to store policy and WHS regulations.
  • 3.7.Monitor team performance to ensure use of safe manual handling techniques.
  • 3.8.Implement store emergency policy and procedures promptly in the event of an emergency.
4. Identify need for WHS training.
  • 4.1.Identify WHS training needs, specifying gaps between WHS competencies required and those held by team members.
  • 4.2.Organise and arrange training according to store policy.
5. Maintain WHS records.
  • 5.1.Complete and maintain WHS records regarding occupational injury and disease according to store policy and legislative requirements.
  • 5.2.Use information from records to identify hazards and monitor risk control procedures according to store policy.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Emergency procedures may relate to:
accidents
bomb threats
cyclones
dealing with dangerous customers
fire
flooding
product recall and contamination
sickness
store evacuation involving staff or customers.
Team members may include:
fulltime, part-time, casual or contract
new or existing staff
people from a range of cultural, social and ethnic backgrounds
people with varying levels of language and literacy.
WHS policy and procedures may relate to:
basic safety procedures
customers
dangerous goods
emergency procedures
equipment and tools
issue-resolution procedures
premises
reporting procedures
safe manual handling and lifting
staff
stock.
Hazards may include:
broken or damaged equipment
chemical spills
damaged packing material or containers
electricity and water
fires
manual handling
sharp cutting tools and instruments
stress
unguarded equipment.
Opportunities and processes for team members to consult and contribute may include:
identification of health and safety representatives
WHS meetings
staff meetings
suggestions from staff for improving existing tasks and procedures.
Resource allocation may include:
equipment and technology
finances
materials
people
time.
Relevant personnel may include:
manager
safety representative
supervisor
team leader.
Hierarchy of control may include:
appropriate use of personal protective clothing and equipment
eliminating hazards
isolating hazards
substitution
using administrative controls
using engineering controls.
Hazardous goods may include:
chemicals
electrical equipment
flammable goods
waste.
Equipment may include:
computers
EFTPOS terminals
equipment for carrying or moving merchandise
equipment for storage of merchandise, including refrigerators
point of sale terminals
printers
security tag systems
thermometers
trolley return equipment
weighing machines
wrapping and packing equipment, such as shrink wrapping.
Safe manual handling techniques may include:
job procedures
lifting or shifting practices
using equipment, such as ladders and trolleys.
Store emergency policy and procedures may relate to:
alarm systems and procedures
events likely to endanger staff, contractors, customers or visitors
firefighting procedures
medical attention procedures
product recall and contamination
store evacuation procedures for staff and customers
transport arrangements for sick or injured persons.
Training may include:
emergency procedures
evacuation procedures
first aid
manual handling techniques
reporting procedures
stress management.
Records may include:
centralised
departmental
electronic
manual.
Legislative requirements may include:
federal, state or territory and local legislation
WHS regulations
privacy legislation
workers’ compensation regulations.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applies and monitors store policy, industry codes of practice, relevant legislation and statutory requirements in regard to WHS and emergency procedures
applies and monitors safe work practices in the handling and moving of stock, according to WHS legislation and codes of practice
interprets and monitors the implementation of manufacturer instructions with regard to handling stock and using relevant equipment
applies and monitors safe work practices in the handling, storage and disposal of unsafe or hazardous materials
identifies WHS training needs and maintains WHS records.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant equipment, such as:
stock moving equipment
alarm systems
first aid equipment
firefighting equipment
communication equipment
relevant documentation, such as:
WHS legislation
store evacuation procedures
store policy and procedures manuals
incident reporting forms.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
role play
third-party reports from a supervisor
customer feedback
written or verbal questioning to assess knowledge and understanding.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXRSK002A Maintain store security.
Replaces
State Code National Code Title Type
S6169 SIRXOHS002A Maintain store safety Unit of competency
Replaced By
State Code National Code Title Type
AWW87 SIRXWHS003 Maintain workplace safety Unit of competency