Unit of competency Outline
Date retreived
23/07/2026 2:08 AM AWST
23/07/2026 2:08 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop and implement service programs
Develop and implement service programs
Unit of competency
National Code
CHCCCS007
CHCCCS007
State Code
AVC69
AVC69
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090501 - Social Work
Original Release Date
22/01/2016
Nominal Hours
55
Description
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Engage consumers in the analysis of service needs
- 1.1 Develop a plan for consumer participation and engagement in decisions about service provision
- 1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan
- 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these
- 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed
- 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups
- 1.6 Evaluate broader organisation context and its impact on service delivery
2. Develop programs
- 2.1 Facilitate input to program development from internal and external stakeholders
- 2.2 Engage people accessing programs in management processes and develop formal arrangements as required
- 2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes
- 2.4 Integrate both internal and external services as required
- 2.5 Determine financial, human and physical resource requirements
- 2.6 Develop supporting systems and procedures
- 2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs
- 2.8 Document program identifying priorities, timelines and responsibilities
3. Implement and monitor programs
- 3.1 Communicate roles and responsibilities to relevant stakeholders
- 3.2 Facilitate provision of training to support implementation
- 3.3 Monitor service delivery against agreed objectives and budgetary frameworks
- 3.4 Make user interactions and feedback an integral part of ongoing monitoring
- 3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures
- 3.6 Maintain relevant program and service delivery documentation
4. Evaluate programs
- 4.1 Assess capacity of programs to meet objectives
- 4.2 Seek and evaluate feedback from those using the service and other stakeholders
- 4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WC861 | CHCCS503B | Develop, implement and review services and programs to meet client needs | Unit of competency |