Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Detailsmay relate to:
location
responsibilities
roles
rosters
schedules
timelines.
Resources may include:
audiovisual equipment and recordings
budget
caterers
catering supplies
consumables, such as:
environmentally friendly bags
pens
stickers
furniture
give-aways
guest speakers
lighting
promotional or support materials, such as:
activity sheets
electronic presentations
handouts
posters
props
sample bags
security
space
staffing
transportation.
Activities and events may include:
ceremonies
demonstrations
displays
excavations
exhibitions
festivals
field trips
guest speakers
guided tours
holiday or weekend activities
industry activities, such as:
book week
library week
outreach
open days
orientation
performances, such as:
craft demonstrations
film
music
theatre
workshops
programs that promote reading and literature, such as:
adult literacy
story time
school programs
special occasions
theme days
training sessions
visits by:
artists
authors
curators
performers.
Specific work requirements may relate to:
answering or making basic phone enquiries regarding activities and events
assisting with booking accommodation and travel arrangements for guest speakers
assisting with booking venues, rooms or taking bookings for attendance
assisting with bumpin and bumpout
assisting with catering
assisting with furniture and equipment set-up
assisting with set-up of displays
customer service tasks
developing or organising the printing of promotional or support materials
greeting and directing attendees
venue preparation.
Work colleagues may include:
administrative staff
collection management staff
curators
directors
education officers
guides
marketing staff
peers
producers
security staff
supervisors
technical specialists, such as IT staff
visiting presenters.
Documentation may include:
activity sheets
attendance sheets
basic timeline for preparations for activity or event
checklists
electronic and hard copy correspondence advising of upcoming events
equipment lists
incident reports
list of required resources
posters or other materials publicising activities and events
running sheets
simple written report summarising preparations, plans and delivery of activities and events.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
assist with the set-up, maintenance and clean-up of public activities and events
complete tasks safely and follow work instructions
resolve and refer problems as required.
Context of and specific resources for assessment
Assessment must ensure:
interaction with others involved in public activities or events to reflect the communication aspects of the unit
access to:
a location in which events or activities take place
an activity or event on which the candidate can work.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance
direct observation or verified evidence of the candidate completing tasks during the set-up or operation of an activity or event
verbal or written questioning to assess knowledge of event components, typical procedures and safety issues.
Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.).
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBOHS201A Participate in OHS processes.