Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Resource requirements may include:
human resources
location/premises
OHS resources
plant/machinery
raw materials
refurbishment
staff amenities
stock and supplies
storage space
technological equipment/software
training materials
Organisational requirements may include:
access and equity principles and practices
business and performance plans
defined resource parameters
ethical standards
goals, objectives, plans, systems and processes
legal and organisational policies, guidelines and requirements
management and accountability channels
manufacturers' and operational specifications
OHS policies, procedures and programs
environmental sustainability business practices and standards
quality and continuous improvement processes and standards
quality assurance and/or procedures manuals
reporting requirements
security and confidentiality requirements
Business equipment and technology may include:
answering machine
binder
computer
fax machine
photocopier
printer
shredder
telephone
Appropriate interpersonal skills may include:
clarity of language
consultation methods, techniques and protocols
seeking feedback from group members to confirm understanding
summarising and paraphrasing
using appropriate body language
Feedback sources may include:
customer/client response data
employee data
equipment meter readings
financial forecasts
sales orders
suppliers' invoices
Records may include:
computerised or manual
financial statements
invoices
maintenance schedules
order forms
petty cash forms
purchase orders
stock list and inventory control

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
monitoring resource usage to determine resource needs
maintaining records of resource requirements
calculating costs and expenditures in relation to use and maintenance of business resources
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
examples of records relating to business resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of recommendations on resource requirements
review of records concerning equipment and resource purchases
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of functions of a range of business equipment.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other general administration units.