Unit of competency Outline

Date retreived
24/07/2026 12:29 AM AWST

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Maintain an effective work environment

Maintain an effective work environment

Unit of competency
National Code
CHCORG405E
State Code
WC954
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/07/2014
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required to meet individual responsibilities within a work group
Notes
Elements and Performance Criteria
1. Work to achieve identified outcomes
  • 1.1 Define and agree own work roles and responsibilities with appropriate people
  • 1.2 Develop and implement work plans to ensure:
  • desired outcomes are achieved
  • objectives are met
  • agreed timeframes are met
  • compliance with relevant guidelines and procedures
  • contingencies are managed
  • duty of care responsibilities are met
  • ethical practice
  • the work of the organisation is promoted
  • 1.3 Where appropriate to work role, incorporate understanding of relevant legislation and awards into workplace practices and decisions
  • 1.4 Where relevant to work role, provide unpaid workers and others with appropriate training, briefing and supervision
  • 1.5 Where problems arise in meeting work plans, take appropriate action to re-negotiate or seek assistance
2. Establish and maintain appropriate work relationships
  • 2.1 Use effective communication and interpersonal skills to ensure all workplace interactions contribute to achievement of organisation objectives and promotion of the community services industry
  • 2.2 Demonstrate consideration of the full range of individual and cultural differences in workplace relations
  • 2.3 Deal with any issues related to well being of work colleagues promptly and in accordance with organisation procedures
  • 2.4 Handle potential and actual conflicts in the workplace to minimise disruption
3. Facilitate operation of the workgroup
  • 3.1 Actively participate in all team processes to ensure team objectives are met
  • 3.2 Ensure individual responsibilities within team are achieved to identified standards and timeframes
  • 3.3 Appropriately inform individuals for whom you are responsible of workplace performance standards
  • 3.4 Develop and use range of own skills and knowledge as required to enhance team performance
  • 3.5 Apply appropriate effort to maximise effective communication and to ensure resolution of issues within the team and conflict
4. Review and develop own performance
  • 4.1 Regularly monitor own performance against workplans, organisation objectives and client needs
  • 4.2 Seek out and access opportunities for formal and informal development of skills and knowledge to optimise performance
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Team includes:
Formal and informal arrangements
Workgroups including members from outside the organisation


The context for creating, maintaining and enhancing productive working relationships includes with:
Clients
Peers
Significant others
Staff for whom worker is responsible
Supervisors
Unpaid workers


Guidelines and procedures include:
Equal employment opportunity
First aid
Grievance management
Harassment
Infection control
Work health and safety (WHS)
Workplace behaviours


Creating, maintaining and enhancing productive working relationships will be carried out within requirements established by:
Organisation policy, procedures and standards
State and commonwealth legislation
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
Assessment may be conducted over one or more occasions


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Replaces
State Code National Code Title Type
D8590 CHCORG405D Maintain an effective work environment Unit of competency