Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Audience may include:
internal and external customers
recipient/s who receive a copy for information
primary recipient/s of the communication
Purpose may include:
clarification of issues
communication about meetings or events
information
minutes/outcomes of meetings
request for information, advice or assistance
statements of fact
straightforward advice
Format may include:
email
forms
letters
memos
minutes of meetings
organisational templates or proformas for letters, memos or reports
tables
Structure may include:
organisation of the material to suit the format (e.g. scannability for on-screen use)
treatment of attachments and hyperlinks
visual signposting of material, including use of headings, lists, keywords and text in boxes
Organisational requirements may include:
house style requirements
identified authorities for signatories for correspondence/communications
protocols, both written and unwritten for the organisation's internal and external communications
requirements for inclusive and non-discriminatory language and for adherence to copyright legislation
Method of communication may include:
inclusive communication
use of active or passive voice
use of the appropriate register or style of language - formal, standard or informal
Means of communication may include:
software packages such as MS Word, Excel, PageMaker, PowerPoint and templates
Intended recipient may include:
audience for document
signatory of the document
supervisor or other staff member who may add to or forward document to another recipient

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
producing a range of documents that accurately convey required basic information
using formatting suitable for intended audience
knowledge of organisational policies and procedures for document production.
Context of and specific resources for assessment
Assessment must ensure:
access to office equipment and resources
examples of documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of draft documents
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of communication protocols
review of final documents.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBITU303ADesign and produce text documents
other general administration units.