Accredited course Outline
22/07/2026 8:12 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate I in Quality Management
Certificate I in Quality Management
7603
8821
Draft
Approved
State Implementation and Classification
Description
This course aims to provide learners with the knowledge and skills to enable them to support and enable continuous improvements in the quality of products, services and processes.
Learners will develop specific skills to apply the evaluation of information relating to the quality of products, services and processes for their continuing suitability and effectiveness, and to identify ways in which products, services and processes may be improved.
Additional skill development will occur through the broad-based communication modules. This course may be 74 hours in duration depending on selection of modules.
Schedule
1. CORE
Learners are to complete the following core module.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 17865 | NQ02 | Customer Focus | 20 | Module |
2. ELECTIVES
Learners are to select ONE of the following modules.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 17867 | NQ04 | Advanced Quality Concepts | 40 | Module |
| 17864 | NQ01 | Nq01 Quality Concepts | 20 | Module |
3. ELECTIVES
Learners are required to select 34 hours of modules from the following selection plus access to paid or unpaid workplace to undertake project work.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 65003 | NCS011 | Client Interaction | 17 | Module |
| 65012 | NCS005 | Dealing With Conflict | 17 | Module |
| 65018 | NCS018 | Dealing With Customers and Clients | 20 | Module |
| 65002 | NCS012 | Meetings | 17 | Module |
| 65007 | NCS009 | Negotiation Skills | 17 | Module |
| 65006 | NCS007 | Presenting Information | 16 | Module |
| 65008 | NCS015 | Presenting Reports | 17 | Module |
| 65015 | NCS014 | Speaking in Public | 17 | Module |
| 65005 | NCS010 | Team Building Communication | 17 | Module |
| 65004 | NCS004 | Work Team Communication | 34 | Module |
| 65009 | NCS001 | Workplace Communication | 34 | Module |
| 65010 | NCS002 | Writing Skills for Work | 17 | Module |
| 65017 | NCS017 | Writing Technical Documents | 17 | Module |
| 65013 | NCS006 | Writing Workplace Documents | 17 | Module |
No information
VET Info Notes
1. Training providers delivering this program are directed to the original
accreditation documents
(Parts A, B and C) for the rules associated with the selection of
streams and effective modules.
2. This course is the copyright of the Department for Employment Training
and Further Education
(SA); the modules contained within it are the property of ACTRAC
Products Ltd. Training providers
who wish to deliver this program must obtain written approval from the
Records Officer, Vocational
Education & Training Division, Department for Employment Training and
Further Education GPO Box
2352, Adelaide SA 5001, and be registered by their State accrediting
body.
3. The proponent for this course is Department for Employment Training and
Further Education (SA).
This course is on the NTIS as Code 7603 and is accredited to
30/09/2001.
4. Further information on this program may be obtained from the Manager,
Training Products
Information Service (TPIS) at the WA Department of Training (9235
6322) or from the Director,
Academic Services, North Metropolitan College of TAFE. Ph (08) 9233
1000.
No information