Unit of competency Outline
Date retreived
22/07/2026 8:23 PM AWST
22/07/2026 8:23 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work effectively with diversity
Work effectively with diversity
Unit of competency
National Code
BSBDIV301A
BSBDIV301A
State Code
D0672
D0672
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
09/10/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
09/10/2014
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
Notes
Elements and Performance Criteria
1. Recognise individual differences and respond appropriately
- 1.1 Recognise and respect individual differences in colleagues, clients and customers
- 1.2 Respond to differences sensitively
- 1.3 Ensure behaviour is consistent with legislative requirements and enterprise guidelines
- 1.4 Accommodate diversity using appropriate verbal and nonverbal communication
2. Work effectively with individual differences
- 2.1 Recognise and document knowledge, skills and experience of others in relation to team objectives
- 2.2 Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes
- 2.3 Ensure relations with customers and clients demonstrate that diversity is valued by the business
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Individual differences may include:
ability
age
belief systems/values
culture
expertise/experience/working styles
gender
interests
interpersonal style
language
mental ability
past experiences
physical characteristics
politics
race
religion
sexual orientation
thinking and learning styles.
Colleagues may include:
internal customers
junior staff
managers and supervisors
peers
stakeholders.
Legislative requirements may include:
disability discrimination legislation
human rights and equal opportunity legislation
racial and sex discrimination legislation.
Enterprise guidelines may include:
codes of conduct or ethics
diversity policies
human resources policies and procedures.
Individual differences may include:
ability
age
belief systems/values
culture
expertise/experience/working styles
gender
interests
interpersonal style
language
mental ability
past experiences
physical characteristics
politics
race
religion
sexual orientation
thinking and learning styles.
Colleagues may include:
internal customers
junior staff
managers and supervisors
peers
stakeholders.
Legislative requirements may include:
disability discrimination legislation
human rights and equal opportunity legislation
racial and sex discrimination legislation.
Enterprise guidelines may include:
codes of conduct or ethics
diversity policies
human resources policies and procedures.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
adjusting language and behaviour as required by interactions with diversity
awareness of diversity issues
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
examples of diversity issues in the workplace
examples of documents relating to diversity policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate
oral or written questioning to assess knowledge of sourcing support about workplace diversity
review of documentation outlining the knowledge, skills and experience of others in relation to team objectives.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
workplace effectiveness units.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
adjusting language and behaviour as required by interactions with diversity
awareness of diversity issues
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
examples of diversity issues in the workplace
examples of documents relating to diversity policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate
oral or written questioning to assess knowledge of sourcing support about workplace diversity
review of documentation outlining the knowledge, skills and experience of others in relation to team objectives.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
workplace effectiveness units.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C6976 | BSBCMN315A | Work effectively with diversity | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUI02 | BSBDIV301 | Work effectively with diversity | Unit of competency |